Senior Tech Sales Support Specialist, EP

Senior Tech Sales Support Specialist, EP

Provide industry-leading technical and clinical support to U.S. Boston Scientific Electrophysiology (EP) field personnel and other internal customers. Help our customers use our products by providing immediate, accurate, and up-to-date information regarding current EP products and systems, assisting with troubleshooting, problem solving, and product performance assessments.

This role follows a remote work mode. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your responsibilities will include:

• Provide top technical and clinical support to U.S. Boston Scientific Electrophysiology (EP) field staff and internal clients through various channels (phone, chat, email), Monday-Friday, for a shift during the hours of 6:30 a.m.-5:00 p.m. CST.
• Handle stressful inquiries and situations to ensure positive results.
• Assess product performance and recommend system improvements using advanced troubleshooting and in-depth product and clinical expertise.
• Train and support EP personnel via calls, written communications, and field assistance.
• Document and evaluate inquiries, comments, and concerns; identify quality-related product complaints.
• Maintain proficiency in all current and upcoming products, including investigational studies and industry trends.
• Lead, coach, review work, and mentor less experienced or new staff members.
• Develop business processes, maintain the knowledge base, and create peer training materials.

Required qualifications:

• Minimum of three years' experience in Electrophysiology (EP) or relevant clinical practice, with strong familiarity with FARAPULSE and OPAL technical and clinical troubleshooting.
• Proven expertise in technical problem solving, coupled with a demonstrated commitment to advocating for and empathizing with Boston Scientific EP field personnel and internal customers.
• Extensive experience in troubleshooting and providing clinical guidance within an Electrophysiology (EP) laboratory setting.
• Ability to work independently with minimal supervision, maintain organization, and consistently deliver results on schedule.
• Demonstrated adaptability and flexibility, effectively contributing to a newly established team within a rapidly expanding division.
• Ability to work with ambiguity and incomplete information.
• Recognizes opportunities for improvement and recommends effective solutions.
• Displays enthusiasm for Electrophysiology (EP), acknowledging the positive impact our products have on patients and healthcare professionals.
• Proven success working remotely from a dedicated home office; remote experience preferred.

Refer to ID 85762721 when applying.