Inside Sales Representative

Inside Sales Representative (ISR)

Siteimprove is a global leader in digital accessibility, content optimization, and web governance empowering organizations to deliver inclusive, high-performing digital experiences. With a strong and growing presence in North America, we support organizations of all sizes in making their digital presence more effective, accessible, and user-friendly. At Siteimprove, you'll do more than build pipelineyou'll help organizations create digital experiences that include everyone. We're a fast-growing, purpose-led SaaS company with a global mission and a strong commitment to diversity, innovation, and measurable outcomes. You'll be part of a collaborative, international team where curiosity is valued, ideas are welcomed, and your career development is taken seriously.

As an Inside Sales Representative (ISR), you'll play a key role in driving growth within our existing customer base in North America. Sitting within our Customer Success organization, this quota-carrying role is designed as a launchpad into full-cycle sales and a long-term career at Siteimprove. You'll be responsible for owning smaller expansion deals end-to-endfrom opportunity creation through closewhile working closely with Customer Success Managers, Account Executives, and Marketing. Your work will support strategic customer relationships and directly contribute to our mission of building a more accessible digital world.

We welcome candidates from all backgrounds and experiences. If you're excited about the opportunity and aligned with our mission, we encourage you to applyeven if your experience doesn't align with every qualification below.

What You Will Be Doing

• Drive expansion revenue from existing customers through proactive, outbound engagement
• Own a monthly ARR quota focused on smaller cross-sell and upsell opportunities
• Create approximately 12 qualified opportunities per month, converting ~1 closed deal per week
• Conduct discovery, value positioning, and demo coordination, leading to a successful close
• Partner with Customer Success Managers to identify signals for upsell and areas of unmet need
• Promote adoption of Siteimprove tools and new product features (e.g., Code Checker, Design Tool Integrations)
• Collaborate with Marketing on outbound campaigns and messaging strategies
• Maintain accurate pipeline data and opportunity tracking in Salesforce
• Contribute to team learning, best practices, and our shared culture of continuous growth

What We Will Require Of You

• 2+ years in SaaS, ideally in a BDR, SDR, CSE, or junior inside sales capacity
• Comfortable leading customer conversations and navigating objections
• Strong collaboration skillsespecially with cross-functional teams
• Experience using Salesforce and sales engagement tools
• Interest in digital marketing, accessibility, or website optimization is a plus
• Excellent communication and organizational skills
• Coachable, curious, and eager to grow into a full-cycle sales role
• Developing understanding of the full sales cycle, especially discovery and qualification

What We Will Love About You

• Prior success in sales development, lead generation, or inside sales, ideally within a B2B SaaS or technology environment
• Familiarity with CRM tools (e.g., Salesforce), sales engagement platforms (e.g., Outreach, Salesloft), and prospecting tools (e.g., LinkedIn Sales Navigator)
• Understanding of digital marketing, web analytics, or accessibility topics
• Experience engaging decision-makers in marketing, digital, or IT departments
• Track record of meeting or exceeding KPIs in a high-activity sales environment

Additional compensation: Quarterly commissions subject to the terms of the applicable commission plan. At Siteimprove, we typically offer salaries that fall between the minimum and midpoint of the range. The pay for the successful candidate will depend on various factors, including work location, relevant knowledge, skills, qualifications, and experience. Siteimprove is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy.