Customer Acquisition Manager, Direct Sales Representatives

Job Opportunity: Customer Acquisition Manager

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. This opportunity will remain online based on business needs.

As a Customer Acquisition Manager (CAM), you will help develop and manage the day-to-day execution of the market-level strategy for residential sales channels. You will be charged with leading a team towards achieving the sales goals required for customer growth. You will also work cross-functionally with local teams to support customer satisfaction efforts and ensure field escalations are resolved in a timely manner.

In this role, you'll:

• Recruit, manage, and lead a team of direct sales reps.
• Develop, train, and enable the sales reps on your team by designing data-driven plans and meeting regularly.
• Planning, executing, and attending community engagement events to build the GFiber brand.
• Coordinate with the local tech ops team to effectively handle and resolve field escalations for all assigned channels within service-level agreement targets.
• Engage with chambers of commerce and community organizations to deepen ties to the community.
• Collect local market intelligence and generate sales reports to distribute critical field sales data to the local head of sales and other relevant local and regional leadership.

At a minimum we'd like you to have:

• 2 years of door to door (D2D) sales experience.
• 1 year of leadership experience.
• 1 year of experience onboarding, training, and coaching D2D sales representatives.
• 1 year of experience working with a Customer Relationship Management tool (e.g., Salesforce, Hubspot, etc) to manage and organization communication.
• 1 year of experience working and communicating with internal and external stakeholders regularly.

It's preferred if you have:

• BA/BS degree in business, marketing, or equivalent practical experience.
• Experience in the telecom industry.
• Experience working with multiple cross-functional partners and stakeholders to achieve business targets and goals.

The US base salary range for this full-time position is $91,200-$100,300 + bonus + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy.