Director, Sales & Account Management Training & Onboarding - Evernorth - Hybrid

Director, Sales & Account Management Training & Onboarding

The Director, Sales & Account Management Training & Onboarding is responsible for leading the design, delivery, and continuous improvement of all training and onboarding programs that drive performance, consistency, and confidence across the Sales and Account Management (S/AM) organization. This leader ensures new hires are fully equipped to succeed from day one, while tenured professionals continue to advance their expertise through aligned, business-unit–specific learning. Partnering closely with the Learning Strategy, Design, and GTM Readiness functions, the Director ensures all training initiatives are business-driven, skill-based, and directly tied to growth and client outcomes.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop a team of Sales & Account Management Trainers (aligned to business units including Commercial, Health Plan/Regulated Markets, Evicore, Special Markets, MyMatrix, MDLive, and Onboarding/Continuity).
• Establish clear priorities, goals, and success metrics for each trainer and functional area.
• Foster a culture of collaboration, accountability, and continuous learning within the team.

Training Strategy & Execution

• Oversee end-to-end training strategy and implementation across onboarding, role-based skill development, and ongoing readiness programs for all S/AM roles.
• Partner with business leaders to identify learning needs and translate them into scalable, high-impact learning programs.
• Ensure alignment with organizational priorities, new GTM strategies, and evolving customer engagement models.
• Leverage performance data and learner feedback to evaluate program effectiveness and inform continuous improvement.

Onboarding Excellence

• Own the strategic design and execution of the S/AM New Hire Onboarding experience, ensuring rapid ramp-up and performance readiness.
• Coordinate with L&D Design, Operations, and Business Partners to ensure onboarding content remains current, consistent, and tailored to each business unit.
• Maintain strong integration between onboarding and post-onboarding learning journeys.

Cross-Functional Collaboration

• Partner with the Director, Learning Strategy, Ops & Design to ensure content is learner-centered, measurable, and supported by best-in-class instructional design practices.
• Collaborate with the Director, GTM Readiness & PMO to ensure training aligns with product launches, organizational change initiatives, and sales transformation efforts.
• Work with GTM Leadership Development to connect individual skill development with leadership pathways and performance coaching programs.

Measurement & Impact

• Establish clear success metrics for training delivery, engagement, and business impact.
• Leverage analytics from L&D dashboards and feedback mechanisms to assess progress and demonstrate ROI of training initiatives.
• Use insights to refine learning strategies and inform business partners of progress against readiness goals.

Qualifications

Bachelor's degree in Business, Learning & Development, Organizational Psychology, or related field (Master's preferred). 10+ years of progressive experience in Sales Training, Enablement, or L&D, with at least 5 years in a leadership role. Proven success designing and implementing large-scale onboarding and capability-building programs for sales or account management professionals. Strong facilitation, coaching, and communication skills; adept at influencing senior leaders and cross-functional partners. Experience with modern learning platforms (e.g., Allego, Workday Learning) and CRM systems (e.g., Salesforce). Demonstrated ability to balance strategic planning with hands-on execution in a dynamic environment.

Core Competencies

Strategic Alignment: Ensures all training initiatives directly support organizational goals and business performance. People Leadership: Builds a high-performing, motivated team with a shared sense of purpose and accountability. Execution Excellence: Translates strategy into actionable learning programs that deliver measurable outcomes. Collaboration & Influence: Partners effectively across L&D, GTM, and Business Leadership to drive adoption and impact. Data-Driven Decision Making: Uses metrics and feedback to continuously enhance program quality and business relevance.