Senior Manager - Sales Force Safety

Senior Manager, Sales Force Safety | M-KOPA (Global Role)

Protecting 25,000 field agents across Africa from real-world risks

Every day, more than 25,000 M-KOPA sales agents walk the streets of Kenya, Nigeria, Ghana, Uganda, and South Africa—connecting millions of customers to life-changing financial products. It’s high-impact work, but it’s not without risk. Street crime, harassment, and gender-based violence are real threats for M-KOPA agents —especially for women in the field.

We’re creating a new global role to build a safety strategy that truly protects field agents. This isn’t about machinery or factory compliance. It’s about keeping people safe from people—through smart systems, prevention, and response.

The Opportunity

You’ll design and lead M-KOPA’s field safety strategy across five markets—building practical systems that reduce risk, protect our agents, and build trust. You’ll define what good looks like: proactive risk mapping, rapid response mechanisms, trusted grievance channels, and partnerships that strengthen safety in every market.

Your work will directly impact 25,000+ frontline agents—and the 7 million customers they serve.

What You’ll Do

• Lead M-KOPA’s global field safety framework, focusing on personal security and gender-based risk.

• Conduct risk assessments and develop targeted prevention and response strategies.

• Build trusted reporting and support systems for agents who face threats or violence.

• Partner with Sales, Legal, Audit, Risk & Compliance, HR, and external security/GBV experts to deliver scalable protection programs.

• Use data to monitor emerging risks and guide leadership decisions.

• Champion a culture where every agent feels seen, heard, and safe.

You'll spend your first 90 days conducting systematic risk assessments across all five markets, identifying the highest-priority safety gaps and vulnerabilities. You'll interview sales leaders, DSRs, country teams. You'll examine incident data, audit findings, existing protocols. You'll emerge with a comprehensive remediation roadmap—not a document that sits on a shelf, but an executable plan with clear ownership, milestones, and measurable outcomes.

Then you build. You'll design grievance mechanisms that field agents actually trust and use. You'll create training programs that embed safety thinking into onboarding and ongoing development. You'll establish quarterly OKRs that tie safety performance to business metrics. You'll implement monitoring dashboards that give real-time visibility into safety metrics and emerging risks across the entire network.

You'll also lead partnerships—with external security vendors, technology providers, specialized GBVH service providers—ensuring our sales force has access to protection capabilities that match the complexity of their operating environment.

What You Bring

• Experience designing and implementing personal safety, field security, or GBV prevention programs in complex, multi-country environments.

• A track record in organizations with large field teams (e.g. telecom, FMCG, NGOs, or financial services).

• Strong understanding of community risk, crisis response, and gendered safety.

• Ability to influence senior leaders and build systems that work across diverse cultural and regulatory contexts.

Why It Matters

Your frameworks will protect the people who power financial inclusion across Africa—and set a new industry standard for field safety.

Location: Flexible across our African markets, with travel expected.

Reports to: Director of Customer Care & Retail, with dotted-line collaboration to Sales and Country GMs.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.