Mid - market Sales Representative

Mid-Market Sales Representative

Are you our "TYPE"? Monotype (Global) Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work® three years in a row. The focus of this fast-growing center spans Product Development, Product Management, Experience Design, User Research, Market Intelligence, Research in areas of Artificial Intelligence and Machine learning, Innovation, Customer Success, Enterprise Business Solutions, and Sales.

Headquartered in the Boston area of the United States and with offices across 4 continents, Monotype is the world's leading company in fonts. It's a trusted partner to the world's top brands and was named "One of the Most Innovative Companies in Design" by Fast Company.

Monotype brings brands to life through the type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman, and more. Monotype also provides a first of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world.

We are looking for first point of contact with prospective customers, the Mid Market Sales representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype's type, technology, and expertise. The Mid-Market Sales Representative will interact with prospective clients via telephone, email and other technologies. This individual will have responsibility for a set of personal goals that may include revenue targets, conversions from lead to opportunity, trial commitments, etc.

Integrity, exceptional communication and customer engagement skills, hard work, a flexible mindset open to learning and adapting, and an internal drive to succeed are foundational in the success of this role. Another important role of the Mid Market Sales Rep is to support the field Account Managers with complex quotes, creation of contractual paperwork and other administrative tasks, while helping existing clients (some high profile, large brands and agencies) with any queries they may have and spotting opportunities to turn some of these queries into future sales.

What You'll Be Doing

• Manage inbound sales requests received via web, email, and phone.
• Research targeted leads and accounts to identify decision makers, understand need and buying cycles, and enable effective sales follow-up.
• Drive continuous pipeline building to ensure an adequate and healthy sales funnel for sustained business growth.
• Contact prospects generated from internal marketing programs, or accounts identified in key verticals.
• Answer existing customer queries and spot opportunities for future sales.
• Set up and deliver sales presentations, product/service demonstrations and other sales engagements.
• Retrieve customer feedback and share insights of lessons learned throughout the customer engagement cycle that will contribute to improving offerings, positioning, customer engagement process, customer experience, sales outcomes.
• Obtain thorough knowledge of company's solutions and corporate/market value to identify and drive qualified leads.

Collaborate with supervisor and sales teams to determine sales strategies and approaches. Engage current customers through telephone and email to maintain relationships and increase potential add-on products and services.

Maintain and update internal Customer Relationship Management (CRM) system to accurately track all relative customer data, business insights, and record of interactions.

Ensure follow-up and management of database of prospective and current customers. Maintain and organise database reports on a daily, weekly, and monthly basis to deliver to necessary team members.

Understand and present product/services features, quote prices, credit terms and sales order process. Assist and create quotes and RFP responses to potential clients. Continuously develop knowledge and skills.

What We're Looking For

• 4-6 years' Experience in opportunity qualification, sales calls, and prospect management with a demonstrated ability to convert prospects, closing deals and achieving defined goals.
• Excellent listening, verbal, and written communication skills.
• Strong problem identification and objection resolution ability.
• Ability to engage customers and build strong relationships.
• Strong data analytics ability with attention to detail.
• Self-motivated with high energy and drive to succeed.
• Ability to work individually and within a team.
• Experience with customer relationship management software and knowledge of marketing automation software.
• Ability to embrace change and learn quickly.

What's in it for you:

• Hybrid work arrangements and competitive paid time off programs.
• Comprehensive medical insurance coverage to meet all your healthcare needs.
• Competitive compensation with corporate bonus program & uncapped commission for quota carrying Sales.
• A creative, innovative, and global working environment in the creative and software technology industry.
• Highly engaged Events Committee to keep work enjoyable.
• Reward & Recognition Programs (including President's Club for all functions).
• Professional onboarding program, including robust targeted training for Sales function.
• Development and advancement opportunities (high internal mobility across organization).
• Retirement planning options to save for your future, and so much more!

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.