Sales And Customer Service Assistant

Sales And Customer Service Assistant

A well-established local manufacturing company, known for its strong commitment to employee satisfaction and dedicated team, is seeking a Sales and Customer Service Assistant. The company specializes in producing innovative aquatic access, therapy, and fitness equipment for people of all abilities. As a leader in improving accessibility and expanding recreational opportunities for individuals with diverse needs, it offers a positive and supportive work environment where your skills can make a meaningful impact.

This role is responsible for supporting sales efforts, delivering exceptional customer service, and ensuring a positive experience for every customer. In this position, you will play a key part in driving sales, addressing customer inquiries, and representing the brand with professionalism and enthusiasm.

Starting Wage: $18/hour

Schedule: Monday through Thursday, 6:00 a.m. to 4:30 p.m.

Benefits for long-term employees:

• Major medical, vision, and dental insurance
• Paid time off
• Paid holidays
• Bi-weekly incentive program
• Retirement program
• Opportunities for growth and career development
• Supportive and collaborative work environment

Essential Functions and Duties:

• Answer phones warmly and assist with product inquiries and purchases
• Manage sales transactions accurately
• Provide product information, recommendations, and upselling where appropriate
• Respond to customer queries via phone or email in a timely and professional manner
• Provide basic product troubleshooting procedures
• Support sales campaigns, promotions, and events
• Record customer feedback and escalate issues when necessary
• Work collaboratively with the sales and service teams to meet targets and improve customer satisfaction

Qualifications:

• Previous experience in a sales or customer service role preferred
• Strong communication and interpersonal skills
• Confidence in handling customer issues and finding solutions
• Ability to work well under pressure and in a fast-paced environment
• Basic math and computer skills; experience with CRM systems is a plus
• Reliable, punctual, and a strong team player
• High school diploma or equivalent