Senior Account Sales Representative

Job Summary

Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 50+ doors through door-to-door solicitation, lobby events and by building strong relationships with property managers.

Major Duties And Responsibilities

- Actively and consistently support all efforts to simplify and enhance the customer experience

- Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio

- Solicits residential customers through door-to door solicitation, lobby events and by building/maintaining strong relationships with property management

- Generates incremental revenue from existing customers by adding new/additional services

- Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved

- Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions

- Attends and actively contributes to sales meetings and training programs

- Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting

- Collect and account for funds and provide receipts according to Company policies and guidelines

Required Qualifications

- Required Skills/Abilities and Knowledge

• Knowledge of cold call sales skills, persuasion, and clear communication skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Valid driver's license with a satisfactory driving record within Company required standards

Required Education

High School Diploma or equivalent work experience

Required Related Work Experience and Number of Years

Experience in sales or customer service - 1+

Preferred Qualifications

- Preferred Skills/Abilities and Knowledge

• Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
• Knowledge of cable or telecommunications services
• Experience with consumer education of products and services
• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required

Preferred Related Work Experience and Number of Years

2+ years sales or relevant work experience

Working Conditions

- Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather

- Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)

- Exposure to moderate noise levels

- Must be able to work evenings and weekends

- Variable hours: may include weekends, holidays, and split days off