Customer Service Representative / Sales Administrator

Customer Service Representative / Sales Administrator

Customer-focused Customer Service / Sales Administrator This dual-role position is responsible for supporting the sales team, managing customer accounts, processing orders, and ensuring an exceptional customer experience from initial inquiry through post-sale support.

Duties and Responsibilities:

Customer Service:

• Respond to customer inquiries via phone, email, and in-person in a professional and timely manner
• Resolve customer issues, concerns, and complaints with a focus on satisfaction and retention
• Track and follow up on customer orders, shipments, and back orders
• Maintain accurate and up-to-date customer records in CRM systems

Sales Support:

• Prepare sales quotes, order confirmations, and invoices
• Assist the sales team with lead generation, prospecting, and customer follow-up
• Coordinate with production, shipping, and accounting to ensure smooth order fulfillment

Administrative Duties:

• Maintain organized records of sales transactions and communications
• Prepare and distribute internal reports, presentations, and documentation
• Support data entry, document management, and inventory tracking as needed
• Assist with preparing materials for meetings, trade shows, and customer presentations

Requirements:

• Previous experience in customer service, sales support, or administrative roles
• Excellent verbal and written communication skills
• Strong attention to detail and problem-solving abilities
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM or ERP systems is a plus
• Ability to prioritize and multitask in a fast-paced environment
• Team-oriented with a proactive and flexible approach to daily tasks

Qualifications:

• Experience in a manufacturing, distribution, or technical sales environment
• Familiarity with order processing systems and B2B customer support
• Basic understanding of sales processes and account management

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees. As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce. We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.