Sales & Service Specialist

Sales & Service Representative

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.

Salary Range

$27.30 - $31.60, depending on position qualifications, job-related skills and experience, education, certifications, and geographic location.

Benefits

Comprehensive benefits packages include health insurance, retirement plans, vacation, vacation purchase program, and other employee assistance offerings.

Responsibilities

• Respond to incoming customer inquiries, develop accounts, and generate quotes using the MRC Global database.
• Maximize gross margin sales through careful analysis during the quote process.
• Identify and act on opportunities to increase market share by growing sales.
• Provide product prices, delivery specifications, and payment terms, and offer substitute products where appropriate.
• Assist outside sales and/or branch management in processing priority transactions.
• Work to understand customers' business and determine customers' requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales.
• Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed.
• Work with internal MRC Global departments to set up and maintain accurate customer files (profiles).
• Maintain and approve quality standards.
• Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information.
• Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.
• Monitor expected ship dates to ensure timely delivery and expedite as needed.
• Provide prompt responses to internal and external customers, vendors and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).
• Take reasonable care for the safety and health of yourself and others.
• Report workplace hazards, injuries, or illnesses immediately.
• Perform other duties as required.

Qualifications

Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.

• High School Diploma or General Education Degree (GED) and additional post-secondary training or education.
• Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience.
• Demonstrated competence in the use of computers and software applications.
• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
• Ability to effectively present information in one-on-one and small group situations.
• Willingness and ability to be on call as needed to provide 24-hour service to customers.
• Willingness and ability to travel within and outside the branch service area, with occasional overnight stays.
• Valid Driver’s license with the ability to meet the MRC Global vehicle policy.

Additional Qualifications

• Must have the ability to provide documentation verifying legal work status.
• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries.
• Ability to understand and comply with MRC guidelines and expectations including MRC Global’s Code of Conduct and Conflict of Interest guidelines.

Working Conditions

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
• Reasonable accommodation may be made to enable individuals to perform essential functions.