Clinical Account Executive, Specialty (rph) - Remote Eligible

Clinical Account Executive

Due to growth, we are adding a Clinical Account Executive to our team!

The Clinical Account Executive at Lumicera Health Services is a remote position responsible for managing and growing relationships with clinic accounts, ensuring a seamless referral and prescription management process with a strong clinical focus. This role builds on expertise in specialty pharmacy and client engagement, collaborating with Sales and Account Management leadership to address clinical needs, resolve issues, and drive client satisfaction. The position emphasizes professional communication, proactive follow-up, and clinical oversight to support both patient outcomes and business goals. As Lumicera Account Management and volume grow, additional accounts will be assigned to the Clinical Account Executive to accommodate expanding needs.

Is this you? Find out more below!

Responsibilities

• Develop and maintain robust, professional relationships with clinic contacts, delivering exceptional service with a client-facing sales approach to enhance satisfaction and confidence in Lumicera's services.
• Oversee the prescription referral process, including prior authorizations, ensuring compliance with regulatory and company standards while addressing clinical nuances specific to each account.
• Meet frequently with Sales and Account Management leadership to evaluate progress, share account updates, and align clinical support with business objectives to meet clinic and patient needs. Successfully utilizing tools within electronic medical records to identify opportunities for specialty medication referral optimization in collaboration with providers and internal stakeholders is expected, where applicable.
• Serve as the primary point of contact for resolving clinic-related issues, leveraging clinical expertise and coordinating with support teams to ensure timely and effective solutions.
• Act as a liaison between medical staff, pharmacies, insurance providers, and patients, ensuring all email and verbal interactions are professional, polished, and infused with a client-facing sales vibe to foster trust and engagement. Where applicable, timely and effective use of communication platforms and protocols within electronic health records will be essential to driving success with providers and their teams.
• Proactively follow up with all accounts requiring clinical intervention or oversight, tracking progress and ensuring issues are addressed to maintain high service levels.
• When routine duties are complete, support pharmacist workflows by offering clinical insights or workflow assistance, optimizing team efficiency and patient outcomes.
• Utilize the CRM system to investigate contacts, track account activities, and maintain detailed records to enhance client engagement and operational efficiency.
• Monitor the financial performance of claims and referrals submitted by prescribers, evaluating whether to retain or triage prescriptions to optimize revenue and patient outcomes.
• Use the Lumicera Prescriber Portal for communication and training of accounts and their respective prescribers and staff, enabling them to view and obtain Rx referral updates and patient information to enhance collaboration and efficiency.
• Uphold compliance program objectives, adhering to all federal and state laws with the highest ethical standards.
• Perform additional tasks as assigned by upper management to support Lumicera's mission and operational success.
• Minimal travel may be required for account management purposes; coordinate with direct supervisor to arrange details as needed.
• Other duties as assigned.

Qualifications

• Bachelor's degree in pharmacy or Pharm D required.
• Current, unrestricted licensure as a Registered Pharmacist in the state of residence, or the ability to gain reciprocity within 4 months.
• 2 years in specialty pharmacy or a clinical account management role within healthcare, with proven experience in client-facing positions and clinical oversight.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

Location: Remote

Location: US