Business Development Center (BDC) Sales Manager

Business Development Center (BDC) Sales Manager

Lovering Auto Group is seeking an experienced and driven Sales BDC Manager to lead our Business Development Center. This role is critical in driving showroom traffic, improving lead conversion, and elevating the customer experience. If you enjoy developing people, optimizing processes, and engaging directly with customers, this is an opportunity to make a meaningful impact within a respected local organization.

Why Join Lovering Volvo Cars?

• Family-owned and operated for over 25 years
• Positive, team-oriented culture where your voice is heard
• Strong local brand presence with high-quality leads
• Supportive leadership and autonomy to build a best-in-class BDC
• Competitive compensation with growth potential

What You'll Do:

• Lead, coach, and develop a team of BDC representatives
• Personally work leads: respond to internet inquiries, conduct outbound follow-up, set appointments, and support the sales pipeline
• Oversee lead management processes to ensure fast, consistent follow-up
• Utilize CRM tools for reporting, workflow optimization, and accountability
• Partner with Sales Managers to improve appointment-to-show and appointment-to-sold performance
• Create scripts, templates, workflows, and customer engagement strategies
• Develop daily, weekly, and monthly reporting on key performance indicators, including response time, contact rate, and appointment set/show/sold ratios
• Collaborate with marketing to ensure message consistency and improve lead conversion

Who You Are:

• Proven success in a sales BDC, internet sales, or BDC leadership role
• Comfortable managing people while also personally working leads
• Strong communicator with excellent phone, email, and text skills
• Organized, data-driven, and process-focused
• CRM experience (eLeads preferred)
• Motivated by growth, results, and team success

What We Offer:

• Competitive base salary + performance bonuses
• Full benefits package (medical, dental, vision, 401k)
• 3 weeks paid time off
• Stable, reputable dealership with low turnover
• Ongoing training and professional development opportunities

Join a Team That Cares

We believe in transparency, integrity, and creating long-term career pathways for our employees. If you're a proactive leader who's as comfortable picking up the phone as you are inspiring a team, we'd love to hear from you. We are an equal opportunity employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, age, veteran, or any other basis protected by law. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.