Remote Property & Casualty Licensed Insurance Representative - Non - sales
TP Customer Service/Support Position
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include paid training, competitive wages, full benefits (medical, dental, vision, 401k and more), paid time off, and employee wellness and engagement programs.
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Your responsibilities as a licensed insurance representative include finding innovative ways to respond to varying questions, issues, and concerns. You will handle and carefully respond to all inbound and outbound customer inquiries, provide excellent customer service through active listening, work with confidential customer information and treat it sensitively, aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding, appropriately communicate with customers, exercising retention efforts if needed, identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan, and compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning.
We are looking for fearless people – people who are inspired to deliver only the best in all that they do. Qualifications include a high school diploma or equivalent, minimum of 6 months of customer service experience, must be 18 years of age or older, ability to type at least 25 words per minute, comfortable with desktop computer systems and have general knowledge of Windows-based systems, customer service and/or sales experience preferred, and college degree preferred but not required.
Key competencies include process excellence, collaboration, communication, organizational skills, emotional intelligence, open-mindedness, critical thinking, and a solution-oriented approach. Work from home requirements include minimum subscribed download rate equal or exceeds 25.0 Mbps, minimum subscribed upload rate equal or exceeds 5.0 Mbps, ISP must have no packet loss and ping under 50ms, internet connections cannot be satellite, mobile data (5G, 4G, 3G hotspots), P2P or VPN, proof of internet speed required, and a clean and quiet workspace.
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets