Sales Operations & Support Specialist

Sales Operations & Support Specialist

ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier industry events annually—ISMG connects a network of over 2M executives, decision makers, and innovators with the insights and opportunities they need to stay ahead.

The Opportunity ISMG is seeking a driven and detail-oriented Sales Operations & Support Specialist to play a pivotal role in empowering our high-performing sales team. This position goes beyond traditional administration—it's about ensuring precision in sales operations, optimizing processes, and delivering exceptional client coordination. By streamlining workflows and enabling efficient execution, the Sales Support Specialist directly contributes to revenue growth and client satisfaction. The ideal candidate thrives in a fast-paced environment, brings strong organizational skills, and excels at cross-functional collaboration. This is an opportunity to be at the heart of a global sales organization and gain exposure to the full B2B sales lifecycle.

Key Responsibilities

Sales Administration & CRM Management:

• Maintain accurate and timely updates in CRM systems (Salesforce preferred), ensuring pipeline visibility and reliable forecasting.
• Track sales activities, opportunities, and client interactions to support proactive follow-up.
• Safeguard data integrity across accounts, contacts, and deal records.

Scheduling & Sales Coordination:

• Manage complex calendars, schedule client calls, demos, and internal meetings.
• Anticipate and resolve conflicts while ensuring sales reps are fully prepared with relevant materials.
• Monitor upcoming client engagements to guarantee seamless execution.

Client Communication & Documentation:

• Draft professional, client-ready emails, proposals, contracts, and other correspondence.
• Support creation, editing, and delivery of proposals, quotes, and agreements.
• Track proposal and contract progress, ensuring timely responses and client satisfaction.

Deal Processing & Sales Operations:

• Process orders, contracts, and deal documentation while ensuring compliance with internal policies.
• Liaise with finance, operations, and legal to ensure smooth deal execution.
• Identify bottlenecks in the sales cycle and escalate issues proactively.

Reporting & Performance Metrics:

• Produce accurate weekly and monthly sales performance dashboards.
• Track and analyze KPIs such as conversion rates, pipeline velocity, and revenue forecasts.
• Support leadership in forecasting and quarterly business reviews.

Sales Enablement & Resources:

• Provide sales teams with the tools they need—pitch decks, brochures, case studies, and client-ready assets.
• Partner with marketing to customize or create collateral tailored to client needs.
• Maintain a well-organized library of sales resources for easy internal access.

Cross-Functional Collaboration:

• Serve as the coordination hub between sales, marketing, legal, finance, and operations.
• Ensure follow-up on action items from sales and pipeline meetings.
• Contribute insights to optimize processes and enhance the overall client experience.

Qualifications & Skills

2+ years in sales support, sales operations, or administrative roles within a B2B environment.

Strong proficiency with CRM platforms (Salesforce strongly preferred) and productivity tools (Google Workspace / Microsoft Office).

Exceptional written and verbal communication skills with strong attention to detail.

Proven ability to manage multiple priorities in a fast-paced environment.

Understanding of B2B sales cycles and client engagement best practices.

Familiarity with quoting tools, order processing, or contract workflows is a plus.