Sales Support Coordinator I

Sales Support Coordinator I

Canon Financial Services is seeking a Sales Support Coordinator I in Mount Laurel, NJ. This position is the primary support liaison to the Account Representatives (SPOCS). The role is responsible for providing extraordinary customer services to the SPOCS, independent dealers, resellers, and customers, and to work within a team environment to enhance dealer relationships. Schedule: Monday - Friday 9:30am-6:00pm. This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in-office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Your Impact:

• Develop and maintain relationships with dealers & resellers by supporting SPOC daily service functions.
• Provide best in class customer service and lease consulting.
• Provide product, promotion, and general lease sales support to the independent dealer base on an ongoing basis to strengthen Canon product sales.
• Understand products and prices offered by competition and update management on any market conditions that could impact Canon sales or market share.
• Respond to dealer/reseller and customer inquiries; CFS products, services, and prices.
• Answer inbound calls and emails as outlined in KRA's to ensure best in class service.
• Support sales team by working assigned territories when required, taking full ownership of workflow.
• Work with our dealer channel partners to provide accurate and timely information.
• Document all transactions by ensuring accurate application entry and providing detailed follow-up on all transactions.
• Work with Risk Analysts to obtain additional credit information to decision credit applications.
• Communicate credit decisions to dealers & customers, when appropriate.
• Holds a high level of service by following policies and procedures; reporting necessary changes required that hinder providing this best in class service.
• Maintains technical knowledge.
• Assist with other duties as assigned by management and contribute to team effort by accomplishing related results as needed.
• Maintain Salesforce database through activity history and sales coding.
• Develop relationships with ORM's in an effort to resolve appropriate escalated dealer issues jointly.

About You: The Skills & Expertise You Bring:

• 2 years of Sales Support or Account Management experience; limited leasing experience < 2 years.
• Ability to work in a fast paced environment.
• Basic comprehension of programs utilized in leasing industry (Leasewave, Salesforce).
• Basic comprehension of credit concepts.
• Basic knowledge of CPI program and HP comprehension.
• Strong math aptitude and computer skills.
• Strong communication and presentation skills – both written and verbal.

We are providing the anticipated salary range for this role: $18.16 - $27.19 hourly.

Company Overview:

Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022† and is one of Fortune Magazine’s World’s Most Admired Companies in 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.