Sales Support Specialist - Remote Eligible

Sales Support Specialist

The Sales Support Specialist is responsible for responding to inquiries from prospective residents and their families about our New Perspective senior living communities. This role will focus on increasing the conversion rate of the inquiries into confirmed tours at our communities within the designated market area. We are looking for a dynamic sales producer who is adept at 'making things happen' by creating and developing trust-worthy relationships over the phone and/or digital communication, documenting details, and then advancing resident leads to multiple communities within a specific market. This full-time role is a remote position that will require a flexible schedule to provide needed support for the sales team.

Responsibilities:

• Answer and respond to designated incoming phone and digital inquiries.
• Guide prospects with a positive and supportive approach to increase inquiry to tour conversions.
• Gain knowledge of prospects through a defined detailed discovery process.
• Advance current leads by building and enhancing relationships.
• Act as remote interim sales team member in absence of community Sales Director.
• Work in collaboration with team members in multiple communities to schedule tours and ensure they are prepared for a successful prospect touring experience.
• Create, update, and manage prospect inquiries and lead base using Customer Relationship Management (CRM).
• Other projects and duties as assigned.

Qualifications:

• Experience working with older adults in a senior living, long-term care, home health or other health care setting preferred.
• Minimum one year of successful use of CRM in senior living, hospitality, or related industry.
• Demonstrated ability to influence others to achieve desired outcome via phone conversations.
• Excellent phone skills and demonstrated success of phone sales.
• Must be a good listener; ability to understand a prospect's unspoken but implied criteria.
• Demonstrated detailed organizational and time management skills.
• Ability to manage multiple sales leads and tasks at one time.
• Flexible schedule with the ability to work weekends and evenings.

Team Member Benefits & Perks:

• Medical, Dental, & Vision Insurance
• 401(k) with Company Match!
• Paid Time Off and Holidays
• Company-Paid Basic Life Insurance
• Voluntary Short-Term Disability
• Company-Paid Long-Term Disability
• Health Reimbursement Account/Health Savings Account
• Flexible Spending Accounts
• Education assistance - up to $5,000 per calendar year!
• Leadership Development & Career Advancement
• Real-time Access to Earned Wages
• Referral Bonuses
• Employee Assistance Program

Work Conditions:

• This is a remote office administrative role with a large percentage of the day seated at a desk. May perform up and down movement including stooping, bending, reaching above and below shoulder height, and standing.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.