Sales Support Specialist

Sales Support Specialist

NielsenIQ's Sales team is focused on growing revenue, finding new business opportunities, and market penetration. Sales is NielsenIQ's growth engine which is instrumental for the company's success.

You will execute sales and renewals for existing accounts in own scope, securing a solid sales pipeline and developing new revenue opportunities for existing accounts.

You will be responsible for supporting a sales team in all sales and renewal efforts. You will collaborate with key stakeholders and other teams to support driving sales and growth across a given scope.

Job Description

Create and update sales opportunities in CRM to ensure a healthy pipeline. Manage tasks to progress opportunities to revenue as quickly as possible; including assisting with PO tracking and management, processing of orders, billing, and coordinating with cross-functional team members on product delivery as applicable to ensure a stellar customer experience (includes Sales operations, Product, Finance, and Delivery).

Help drive the development, automation, governance, measurement, and improvement of the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support.

Partner closely with major business functions across the quote to order life cycle including Product, Finance, Sales, Order Management, and Legal to resolve order questions and process orders quickly without error.

Drive compliance with company policies, business rules, and revenue recognition principles.

Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to leader in timely manner.

Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the sales cycle and alert sellers of at-risk opportunities to ensure teams stay on track to meet or exceed sales goals.

Proactively identify opportunities to improve the sales process, resolve inconsistencies, and give insightful feedback to cross-functional stakeholders in an effort to improve efficiency across the sales cycle.

Serve as an expert on internal sales processes related to pricing, quoting, legal, ordering, and delivery to guide sellers on best practices and ensure adherence.

Qualifications

3+ years of related work experience in Sales Support, Deal Desk or Finance

Bachelor's degree

Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions

Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met

Skilled at building strong working relationships with team members in varying departments and/or levels of management. Service attitude

Ability to manage multiple projects simultaneously while meeting deadlines

Understanding of the sales cycle and common pain points sellers encounter with a desire to drive improvements

Experience building and/or using sales performance reporting in a CRM, PowerBI or similar software

Excellent written, verbal, and active listening skills

Ability to drive productivity working in a remote, fast-paced environment