Job SALES OPS Manager

Sales Ops Manager

At NIIT Managed Training Services, we're transforming the way the world learns, for the better. That's why the world's best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce. NIIT's suite of Managed Training Services includes custom content and curriculum design, learning delivery, learning administration, strategic sourcing, learning technology, and L&D consulting services.

Job Summary

Responsibilities

1. Sales Performance & Forecasting

• Own sales forecasting, pipeline data integrity, and deal inspection cadence
• Drive fortnightly/monthly sales operating reviews (Monthly Reviews)
• In partnership with sales leaders identify pipeline risks, gaps, and growth levers
• Ensure forecast accuracy and disciplined opportunity management

2. Sales Process & Governance

• Define and enforce end-to-end sales processes (lead → opportunity → close → handover)
• Ensure consistent usage of CRM and sales tools across regions

3. CRM, Tools & Data Excellence

• Act as business owner for CRM (HubSpot) and sales analytics
• Design/manage dashboards for:
• Pipeline coverage
• Win/loss analysis
• Sales cycle time
• Conversion
• Drive CRM hygiene, adoption, and continuous improvement

4. Planning, Targets & Incentives

• Support annual and quarterly sales planning
• Align quotas, territories, and coverage models with GTM strategy
• Partner with Finance on incentive compensation compliance and tracking

5. Cross-Functional Alignment

• Act as the single operational bridge between:
• Sales
• Pre-Sales
• Marketing
• Finance
• Delivery / Operations

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Educational Qualification

Must be Graduate

Experience

5+ years

Competencies

Communication, Customer focus, Domain Depth, Domain Skills, Eminence, Eye for detail, Fit in NIIT culture, Flexibility & Commitment, Individual driver, Industry Knowledge, Initiative, Innovation, Less supervision, Managing/Coping with ambiguity, People connect/Networking, Problem solving/Analytical, Process & System orientation, Quality, Strong Values & Ethics, Work under stress