Deputy Manager - Aftersales, NMIPL

Job Title

Increasing Body & Paint revenue

Major activities include:

• BPRO Drive - Target finalization for all India. Regular monitoring dealer dispersion w.r.t target. Review with bottom dealers along with the Filed team.
• BP Parts/BPRO - Target finalization for all India. Regular monitoring dealer dispersion w.r.t target. Review with bottom dealers along with the Filed team.
• Commodity Penetration: Monitoring BP commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.
• Body 5 - Based on the customer concerns/revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.
• PMGR to BP Conversion - Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.
• Quarterly review with vendors for ORC reconciliation and improvement of business.
• Raising the Paint ORC invoices for collection of business auxiliary charges.

Digital estimation through artificial intelligence

• Enrolment of dealers in AI
• Monitoring and improving of AI estimates through AI vs BPRO
• Circulation of daily dashboard
• Regular meeting with vendor to address the dealer concerns/software challenges
• Followup with vendor/ISIT for DMS integration
• Daily dashboard for AI penetration and month dashboard for revenue enhancement
• Review with weak dealers along with field team to improve the penetration

Paint drop shipment

• Conversions of dealers in paint drop shipment
• Regular meeting with potential dealers to convert under paint drop shipment
• Execution of paint orders from warehouse
• Weekly order/invoice reconciliation with Nippon/retailers/warehouse and dealer
• New proposal for BP consumables to be converted under drop shipment model

Insurance renewal penetration

• Target finalization and monitoring dealer wise target vs actual dealer dispersion management. Review with weak dealers to improve the penetration.
• Coordinate with NRFSI to launch the new schemes to improve the insurance renewal.
• Arranging the steering committee with insurance partners for quarterly review/dealer concern addressal/improvement actions.
• Regular follow up with NRFSI to include the channel partners for better coverage.

Road side assistance

• Securing RSA budget, negotiation with vendors for best price, floating of RFQ to get the best quotes from other service providers.
• Finalization RSA retail prices and schemes.
• Dealer dispersion monitoring, review with bottom dealers to make the counter measures and identifying the root cause.
• RSA payment execution monthly. Sharing of NVS data, verifying the details with vendor, invoice creation and payment closure with accounts team.
• Weekly/monthly meeting with vendor for customer concern addressal and improvement action plan.
• Daily dashboard-->Parato analysis of concerns-->Action followup from TCS to reduce the concerns.

Gurugram Haryāna India