Service Sales Representative

Service Sales Representative

North American Roofing boasts over 45 years of expertise in providing high-quality flat and low slope commercial roofing solutions across the United States. Specializing in TPO, PVC, and EPDM roofing systems, we excel in delivering durable and energy-efficient roofing solutions tailored to meet the needs of commercial and industrial clients. While our primary markets are concentrated in the Southeast, our capabilities extend nationwide, allowing us to effectively serve clients wherever their projects take them.

We are currently looking to add a B2B Sales professional with experience in commercial roofing to join our sales team in support of service operations. This role will have opportunities to support growth in major Florida markets with a focus on the selling of StarCare services, contract repair, and emergency or disaster response.

Job Duties:

• Core responsibility for executing high-level organizational sales strategies and market growth plans as it relates to NAR's service business
• Calculate square footages and geometrical properties of buildings to produce an accurate estimate of material costs. Calculate estimates for service projects.
• Analyze job information and recommend appropriate design given requirements of governing bodies.
• Develop knowledge of roofing system specs from our major manufacturers and product lines available. Remain current on the latest requirements and on industry technology and market trends.
• Create personal business plan to direct activities to meet and exceed quarterly and annual sales goals
• Effectively manage client expectations through sales process from service program development to service implementation and fulfillment
• Execute daily follow-ups on open contract repair, StarCare and service proposals and address customer objections or concerns
• Proactively prospect and develop accounts by cold calling and utilizing social media, emails and face to face meetings.
• Identify and network with decision makers of existing national or regional accounts to secure all business opportunities
• Arrange meetings with relevant decision makers to review maintenance and service opportunities
• Document all sales activities in Sales CRM to measure performance and update leadership on progress
• Prepare and present presentations to prospective clients, enlisting the assistance of leadership as needed
• Negotiate and close on opportunities following the guidelines approved by leadership
• Work with the Service Operations Team to problem solve any issues that may arise during the relationship with client.
• Other assignments as needed or requested

Skills and Experience Needed for Success:

• High School Diploma or equivalent
• 3-5 years B2B experience with a heavy emphasis in selling maintenance plans
• Experience with Microsoft Office products
• Strong skills in relationship building, presentation, problem solving, prospecting and closing
• Adept at managing client expectations through the sales process from program development to service implementation and fulfillment
• Ability to clearly communicate and negotiate in challenging sales situations
• Ability to achieve productivity goals as outlined by organizational metrics

Working Conditions:

• Must be able to perform work in a hybrid environment (including office, rooftops, customer spaces and warehouse)
• Must be able to work in extreme weather conditions ranging from extreme cold to extreme heat and other inclement weather circumstances
• Must be able to carry, set up and climb extension ladders to reach building heights of 20' +/-
• Must be able to climb a ladder or stairs to get onto a rooftop to conduct a meeting with a customer.
• Must be able to wear a full body harness when necessary for fall protection.
• Repetitive finger/hand/forearm motion necessary for completing data entry. Ability to manipulate keyboards, telephone keypads, and copy equipment are essential.
• May have multiple hours working on a computer and/or phone and viewing data on a computer screen.
• Travel required as needed, both locally and overnight up to 75% dependent on customer needs and visits to site/customers by car in assigned area. May assist out of area as needed which may require traveling by plane.