Sales Represantative (m/w/d) CRM, Gebiet: Vorpommern

Job Opportunity At Novartis

Consult customers regarding product portfolio and services of Novartis using digital and analog channels, taking into account the needs of healthcare professionals, to expand scientific knowledge, increase awareness of diseases, and ultimately improve patient care and treatment outcomes.

Your duties include:

• Advise and inform regarding product portfolio and services of Novartis, providing current, relevant, and authorized data and core messages at the right time, to the right customer, through the right channel to support customer decision-making and optimize therapy outcomes ethically.
• Utilize communication skills in customer interaction and adapt messages and channels to customer and patient needs to best meet customer needs and optimize the customer experience.
• Regularly analyze all available data sources and information, continuously document insights about the customer in the respective data systems to better personalize content/messages for them.
• Understand and utilize omnichannel customer engagement, effectively and efficiently use individual customer preferences to maximize impact on patients, customers, and the company.
• Responsible for territory and center management, using all available data sources to create, dynamically prioritize, and adjust relevant territory, account, and customer contact plans.
• Implement customer interaction concepts in cross-functional coordination with teams involved in sales, medicine, and key account management.
• Continuously share insights gained from customers to support the development of product and indication-related content, campaigns, and interaction plans. Work closely with geographic and/or cross-functional teams to achieve maximum impact for Novartis with customers.
• Have current knowledge of the industry, therapeutic area, technical information, recent studies, competitors, and market situation, focusing efforts on the most important customer potentials.

What you bring to the position:

• Scientist or trained pharmaceutical representative, PTA, MTA, BTA, CTA
• Knowledge according to §75 Drug Law
• Strong social skills
• Resilience behavior
• Willingness to continuously learn
• Customer and account management, including the use of communication and negotiation skills (customer and patient-oriented dialogue)
• Understanding of business insights and data (including technical platform, analytics, and structured thinking) to improve patient benefit
• Management of customer experiences & cross-functional collaboration (internal/external)
• Omnichannel customer engagement (knowledge/platform skills)
• Independent and goal-oriented action
• Very good German and English language skills in speech and writing
• Valid driver's license (Class B or Class 3)

Why Novartis?

Our mission is to reimagine medicine to improve and extend lives. Our vision is to become the most valued and trusted pharmaceutical company in the world. How will we achieve this? With our employees. It is our employees who drive us every day to reach our goals. Become part of this mission and this great team!

Learn more:

What we offer:

All information can be found in our Novartis Life Handbook (English):

Support for diversity and inclusion:

Novartis is committed to diversity, equity, and inclusion. We strive to assemble diverse teams that are representative of the patients and communities we serve. We aim to create an inclusive workplace that fosters courageous innovation and empowers our employees to realize their full potential.

Our hiring decisions are based on equity and the best qualifications, regardless of gender, religion, age, color, race, sexual orientation, nationality, or disability.

Support for applicants with disabilities:

The law provides for the possibility of integrating the local SBV in the application process for severely disabled/equally situated applicants. If this is your wish, please let us know in advance as a note in your resume.

Join our Novartis network:

If this position does not match your experience or career goals, but you still want to stay in touch with us to learn more about Novartis and our career opportunities, join our Novartis Network:

Skills desired: Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills