Account Manager - Inside Sales

Account Manager (Inside Sales Team)

The role is for Account Manager (Inside sales team) for managing Bioprocessing (Textiles/ Pulp & Paper/ Leather/ Biocatalysis) customers' business across MEIA (Middle-East, India and Africa) regions.

The position will be reporting into Head of Inside sales- Planetary Health in MEIA region and will be based out of Bangalore/ Mumbai, India.

Main Tasks and Responsibilities

Sales responsibilities

• Deliver on budget and commercial profit, grow opportunity pipeline, support mid-term plans and DSO
• Structured inputs to demand planning process for optimum inventory management
• Inputs to budgeting, financial forecasting & planning process
• Own NPS and customer experience, using feedback loops for continuous improvements
• Cross functional collaboration with planning, Customer support team, Technical and regional marketing teams to enhance customer engagement

Strengthening the Inside sales approach

• Adopt Inside sales' new ways of working, e.g. remote sales, digital tools & services (" Fingertips" service promise) etc.
• Give inputs to mar-com activities to deliver scalable customer engagement
• Act as a front‑runner and ambassador for digital & AI adoption, shaping how Inside Sales is done in Planetary Health Biosolutions
• Propose changes to ways of working, need for new digital tools/interventions, co-create Fingertips service promises, ways to improve customer experience, scalability or internal processes
• Leverage AI copilots/assistants for account research, preparing outreach, and follow‑up actions

Effective and timely lead management delivering on global KPIs

• Qualify and nurture new leads coming in from marketing campaigns
• Convert qualified leads to opportunities for industries in scope for Inside Sales
• Track conversion metrics and generate insights (Conversion %, Win rates, repeat rates etc)
• Using analytics for insight generation, prioritization and operational excellence

Experience & education

• Bachelor's degree in Biotechnology/ Biochemistry/ Life Sciences/ Pharma/ related fields. MBA is a plus
• 5+ years of experience in Textile/ Pulp & Paper/ Enzymes industry. Basic understanding of enzymes is required; in-depth technical understanding is a plus

Competencies & personal qualities

• Sales experience & efficiency: Strong understanding of sales processes, to identify opportunities and drive towards wins
• Digitally savvy: Strong understanding & adoption of digital solutions. Ability to deliver value through remote or digital-first engagement
• AI adoption: Keenness to adopt AI tools for efficiency enhancement. Leverage AI to prioritize focus areas
• Problem solving: Strong negotiation and problem-solving skills
• Ear-to-market: Feeds customer feedback and experience back into the organization to enable tools & process improvements
• Data orientation: Is metric-driven and leverages data to make decisions
• Collaborative skills: Actively engages with Strategy Deployment, Commercial Transformation & Regional Inside Sales counterparts to co-create the Novonesis Inside Sales engine. Pilot new playbooks, service models, digital tools and AI features; share learnings
• Agility: Demonstrate agility and a test-and-learn mindset; challenge status quo with data-backed recommendations
• Language capabilities: Fluent in English

Our purpose guides the way

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.

Opportunities for everyone

We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.

We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.