Account Executive

Account Executive

Remote/Hybrid

Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches. We leverage our meetings, digital, and interactive expertise to understand what's easy and relevant for healthcare professionals to engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.

Job Overview

The account executive (AE) is a pivotal role. As well as demonstrating a real thirst to understand the healthcare industry and medical education activities, the AE will play a key role in the smooth running of client accounts, with the main responsibility being to provide administrative and logistical support. The AE will be expected to be a true team player, building their confidence to take ownership for the smooth running of designated projects. As they progress, they will be expected to start to develop an understanding of basic med ed skills and processes, relationship building and event management. Although predominantly an administrative role, the AE allows individuals to demonstrate key skills and behaviors required to be a med ed professional: consistently delivering high standards of work to deadlines and the ability to multitask and prioritize in order to manage and time effectively.

Core Responsibilities

Account Administration

Build an understanding of the client, their products, med ed programs, and objectives for each project

Set up, develop, and manage effective account team administrative procedures

Ensure meeting rooms are prepared in advance and organize refreshments where required

Take responsibility for filing and storage of client materials

Assist with administrative support for new business opportunities

Take responsibility for developing and updating action lists, status reports, and minutes

Take responsibility for compiling and managing databases and lists

Liaise with suppliers, eg, multimedia and design teams, to produce medical education projects in a range of formats, including online

Provide general office and administrative support as required

Ensure all written communication is produced within Virgo House Style, format, and quality with minimal errors

Contribute to team meetings

Keep track of account team costs

Accurately input hours worked into timesheets on SAP

Scientific Knowledge

Begin to develop an understanding of the scientific data behind the product, general knowledge of the therapeutic area, and other competitors

Begin to develop an understanding of scientific referencing

Be aware of current events and issues that relate to the therapeutic area and communicate to the team and client when necessary

Research information from a variety of different sources to identify educational needs

Event Management

Organize the logistics for external meetings, eg, researching and booking venues and accommodation, and confirming terms and conditions

Prepare briefing documents for all relevant parties, eg, speakers, production companies, and suppliers

Provide office support for account team members attending off-site events

Organize printed materials for events

Client Activity

Begin to liaise with clients on a day-to-day basis to progress tactics

Build an understanding of the client's internal environment including all relevant contacts and their job roles

Demonstrate an understanding of the role medical education plays in the client's business environment

Relationship Building

Build professional relationships with external suppliers

Build relationships with potential case studies and KOLs

Act as a team player within the Virgo team

Industry Awareness

Start to proactively develop an understanding of the broader health environment, and use growing knowledge toward the implementation and development