Manager, Treasury Management Sales Support

Manager Of Treasury Management Sales Support

Wells Fargo is seeking a Manager of Treasury Management Sales Support to lead a high-performing Sales Support team that partners closely with Treasury Management Consultants (TMCs). This is a people-first, selfless leadership role focused on protecting and elevating a high-retention culture, bringing on top talent, and developing careers—while ensuring outstanding stakeholder experiences across Sales, CSS, Product, Operations, and Risk. Success is found in the details of how you lead: listening deeply, coaching with clarity, and turning team voices into tangible improvements.

What You Will Lead:

• High-performing Sales Support professionals aligned to TMCs and Sales Leaders across the Southeast Division
• Day-to-day orchestration of proposals, pricing packages, repricing readiness, documentation quality, and queue/coverage management.
• Cross-functional relationships with Commercial Banking Market segments, CSS (complex maintenance), Product, Operations, and Risk.

How You Will Lead

People & Culture (your first priority):

• Steward a high-performing, high-retention culture where every voice matters and ideas become action.
• Model selfless, service-minded leadership—celebrate team wins, share credit generously, and create psychological safety.
• Run a thoughtful cadence of 1:1s, career planning, and recognition rituals that sustain engagement, belonging, and development.
• Leverage senior SAs (e.g., SA3s) to mentor peers, lead initiatives, and grow the next generation of leaders.

Top-Talent Acquisition & Development:

• Own the top-talent lifecycle: attract, assess, hire, onboard, coach, grow, and retain.
• Build a diverse, inclusive candidate pipeline; partner closely with recruiting and enterprise programs to source high-potential talent.
• Design structured hiring (role clarity, capability rubrics, work samples) and world-class onboarding (playbooks, buddies, 30-60-90 goals).
• Drive continuous development: enablement sessions (e.g., Richardson, Copilot best practices), stretch roles, and succession planning.

Operational Craft & Quality (success in the details):

• Ensure first-time quality, clear documentation, and predictable handoffs that earn stakeholder trust and mitigates risk.
• Manage coverage, workload balance, inbound queues, and case assignment with transparency and fairness.
• Lead readiness and governance for annual repricing (e.g., ARTi), including data hygiene, dual disclosure, and tool confidence.
• Promote smart tool usage (TMRT, Copilot) and codify "how we work" guides to raise the team's daily craft.

Stakeholder Experience & Partnership:

• Be a reliable, empathetic partner to TMCs and Sales Leaders—translate priorities into clear action for the team.
• Collaborate with CSS, Product, Operations, and Risk to resolve service concerns and complex maintenance with transparent communication and follow-through.
• Navigate change (segmentation updates, portfolio realignments) with strong planning, optimization, and minimal disruption.
• Monitor and manage escalations (e.g., FED/ISO conversion) with steady judgment and audit-ready documentation.

Core Responsibilities:

• Lead, coach, and grow high-performing Sales Support teams; maintain a culture of belonging, trust, and shared success.
• Recruit, hire, and onboard top talent; drive career development, internal mobility, and succession.
• Orchestrate daily workflow and coverage; uphold documentation quality, policy adherence, and change readiness.
• Guide repricing readiness (ARTi), dual disclosure, and clean data inputs; champion TMRT and Copilot adoption.
• Communicate clearly with stakeholders; handle escalations with care and protect client trust.
• Provide feedback to Business Initiatives (e.g., Roles & Responsibilities content) and drive continuous improvement across the sales support organization.

Required Qualifications:

• 4+ years of Treasury Management Sales Support experience, or equivalent experience, demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• 2+ years of people leadership in a sales support or operations environment.
• Demonstrated success leading high-performing teams and cultivating high retention through inclusion, development, and recognition.
• Strong talent builder: structured hiring, inclusive sourcing, onboarding design, coaching, and succession planning.
• Knowledge of TM products, proposal/pricing workflows, repricing (ARTi), dual disclosure, and partnering with CSS.
• Operational judgment: coverage planning, queue/case management, documentation quality, and change management.
• Excellent communication and stakeholder partnership across hybrid/virtual teams; detail-oriented with a service mindset.

Work Location Guidelines

Primary location for all applicants (internal and external): Charlotte, NC — 550 S Tryon Street

Additional locations available only to current internal employees:

• New York, NY — 150 E 42nd Street
• Philadelphia, PA — 100 N 18th Street
• Atlanta, GA — 171 17th St NW

To be considered for one of the internal-only locations, you must already have an existing assigned seat in that office. Relocation will not be considered for New York, Philadelphia, or Atlanta.

Pay Range: $100,000.00 - $196,000.00

Benefits: Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.