Account Manager (client Success Non - sales )

Account Manager (Client Success Non-Sales)

About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary: Manage and coordinate activities related to major account(s)

Essential Duties and Responsibilities:

• Serve as the primary point of contact with the customer.
• Communicate with customers via phone or in person to receive instructions for shipment, storing, delivery, or general processing.
• Maintain clear, positive and courteous relationships with both internal and external customers and team members.
• Manage clerk responsibilities and prioritization.
• Organize and delegate work to ensure customer and operational expectations are met.
• Coordinates with warehouse personnel to manage account activities, ensuring accuracy, completeness and proper condition of shipments.
• Resolve errors and customer complaints promptly and effectively.
• Forecast changes in account activity and plan labor requirements accordingly.
• Submit written and/or verbal reports as required.
• Perform data entry, including the development and creation of inbound and outbound schedules.
• Coordinate billing processes and assist in account related invoices and payments.
• Oversee the administration and flow of required documents to dock operations.
• Assign and manage workflow for dock operations.
• Handle, coordinate, and follow up on all special projects.
• Prepare and distribute KPI reports as required.
• Train and onboard new office associates.
• Process shipments through customer portals.
• Update and manage proof of delivery documentation; prepare files for billing.
• Communicate any concerns or issues that may impact the company to Management.
• Share ideas and solutions with Management that ensure continuous improvement.
• Represent the company in a professional and respectful manner.

Qualifications:

• Excellent interpersonal and communication skills.
• Previous experience in supply chain, transportation, or distribution preferred.
• Ability to establish and maintain effective relationships with management staff, employees, and service providers.
• Exceptional problem-solving skills and proven experience of relationship management through business change and growth.
• Strong analytical and organizational skills.
• Extremely proficient with MS Office programs and strong overall system skills.

Education or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Schedule: 1st Shift M-F

Company Benefits:

• MedicalDentalVision401k
• Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range: $70k to $80k

You must be authorized to work for any employer in the U.S. Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.