Inside Sales Manager

Inside Sales Manager Position Charter

Tosoh SMD, Inc. is a global leader in semiconductor materials. Our superior products help customers introduce cutting-edge technologies that make our lives easier and move us into the future. Our state-of-the-art manufacturing facility and materials laboratory located in Grove City, OH manages the entire life cycle of our products, including supply chain development, research and development, manufacturing, testing and distribution. Our innovative and devoted team of scientists, engineers, metallurgical experts, manufacturers and managers continuously collaborate and strategize to improve and create new materials for a wide range of customers' semiconductor needs. These products are used in many final applications like automotive, mobile devices, computers, artificial intelligence, 5G networks and industrial automation. As one of over 100 Tosoh Corporation's family of companies our motto is "We Make the Material That Makes Your Devices Work".

The Inside Sales Manager is responsible for leading customer service and sales operations through the customer order lifecycle. This includes customer quotations, order processing, expedite/order follow up, customer portal management, consignment management and related duties.

Position Profile:

Labor Grade: Full-time Exempt Reporting Relationships The Customer Service Manager reports to the Sales Manager.

Major Duties and Responsibilities:

• Manages the work and career development of sales operations and customer service team, including staffing, objectives, priorities and development
• Customer quotations, order processing, expedite/order follow up, customer portal management, consignment management, returned goods and related duties
• Develops and executes policies, processes and procedures related to the functions above
• Addresses customer complaints related to execution of sales orders and customer agreements
• Provides support to global sales activities, including processing customer orders, supplying price quotations, sales terms and conditions, trade compliance, consignment inventory management, receivables, collections, customer portals, shipping, sales statistics, and other related activities
• Continuous Improvement Projects for better customer service, on-time delivery and profitability

Education:

• Bachelor's degree in business, marketing, engineering, or finance preferred
• Five or more years of relevant experience required

Skills and Qualifications:

• Leadership
• Knowledge of the organization's products and customers
• Demonstrated project management capability
• Demonstrated process improvement capability
• Strong verbal and written communications skills. Capable of communicating across department, country and organization boundaries
• Working knowledge of ERP, especially quotations, order processing, planning, manufacturing and shipping
• Ability and willingness to travel domestically and internationally
• Experience in implementing and monitoring quality systems and process controls.
• Proficiency with a variety of computer applications including Excel and Windows Office

Competencies:

• Action Oriented
• Drive for Results
• Dealing with Ambiguity
• Approachability
• Business Acumen
• Customer Focus
• Ethics and Values
• Integrity and Trust
• Active Listening
• Organizing
• Developing Direct Reports
• Negotiating
• Perseverance
• Presentation Skills
• Problem Solving
• Process Management
• Driving for Results
• Time Management
• Written Communications
• Physical Requirements:
• Must be able to stand and walk for brief periods of time
• Must be able to sit for extended periods of time
• Must be able to communicate both