Inside Sales Representative

Inside Sales Representative

PSG is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring and controlling the distribution of fluids. Headquartered in Downers Grove, IL, USA, PSG is comprised of several world-class brands, including Abaque, All-Flo, Almatec, Blackmer, Ebsray, em-tec, Griswold, Hydro, Malema, Mouvex, Neptune, PSG Biotech, Quantex, Quattroflow, and Wilden. PSG products are manufactured on three continents - North America, Europe, and Asia - in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps and Process Solutions segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of over $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.

Position Summary: The Inside Sales Representative is responsible for selling products through telephone, email, and virtual training seminars. This individual will generate revenue, primarily virtually, through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with sales partners at customers by ensuring timely communication for customer requests and opportunities.

Essential Duties and Responsibilities:

• Achieve all established financial and performance-based metrics as assigned.
• Execute defined communication processes using phone and email to initiate outbound calls, follow-up on sales leads, deliver virtual chemical trainings, and follow-up with customer's sales and service partners as needed.
• Provide product and application recommendations to customers to optimize solutions for end users.
• Document customer communications and critical information using Customer Relationship Management Software (CRM), Salesforce.
• Continuously improve sales operations by providing recommendations for process and experience optimizations.
• Support accounts receivable by owning customer communications for past due invoices.
• All other duties as assigned by the management and leadership team.

Qualifications / Requirements:

• Bachelor's degree in Business, Marketing, Communications or related field required.
• 2+ years' experience in high volume outbound telephone & email sales is preferred.
• Ability and willingness to travel approximately 10-25% of the time.
• Exceptional written/verbal communication at all levels within an organization.
• Willingness and ability to host in-person and virtual training seminars.
• Previous experience with CRM, SalesForce, is