Manager, Sales Operations & Information Services

Manager, Sales Operations & Information Services

Your opportunity as the Manager, Sales Operations & Information Services. The Manager, Sales Operations & Information Services is responsible for developing, deploying, and maintaining platforms, solutions, and process improvements to support the US Retail and Canadian Sales Organizations. This role provides strategic project, program, and process management to solve Sales biggest pain points and simplify our operating model. They are responsible for envisioning, building, and managing the trade funds ecosystem. This leader will partner with the Directors and VPs across multiple functions including the US Retail field sales teams, Canadian Field Sales Team, Customer and Category Business (CCB), Information Services, and Commercial Analytics to identify, prioritize, and resolve the largest system and process issues. He/She/They will be responsible for leading analysts and developers to complete complex, cross-functional projects that provide exceptional business value to users. Manager, Sales Process and Technology must be able to successfully manage multiple projects at any given time while still maintaining high levels of customer satisfaction and project quality.

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will be responsible for the following:

Team Management

Responsible for managing a team of IS analysts and developers and business professionals of varying levels of experience and skill. Provide a consistent approach to setting performance objectives, managing balanced work assignments, reviewing individual performance, giving timely feedback, and supporting career growth through coaching & mentorship. Develop a team with strong customer service mindset while balancing priorities and resources. Perform budgeting and contract management of external staffing needs.

Sales Commercialization Systems Run Model

Partner to envision, build, and manage trade fund roadmap and data governance. Responsible for the continued run model and administration of retail trade sales systems (CAS & CRM) to support Sales teams in managing ~$1.8B in retail trade spend. Recognizes and understands dependencies & data integrations across adjacent systems and verticals. Works with urgency to resolve transactional issues between cross-functional systems. Accountable for financial accuracy of Retail Trade General Ledger. Document critical issues and risks, ensuring system releases have risk mitigation plans and are ready for key launch windows. Manage key 3rd party relationships, funding requests and budgets.

Sales Commercialization Business Process

Drive the standardization, simplification, and scalability of processes across the sales organization including fiscal year planning, customer contract management, trade system planning best practices, etc. Partner with CCB, Sales, and Integrated Analytics to map critical processes, identify problems, recommend/take corrective action, and communicate performance results throughout the Commercial organization. Act as a liaison to represent and connect business needs to key functions and processes across the sales organization.

Project Management

Act as Business Lead and/or IS Lead on large cross-functional projects as needed. Provides thought leadership on trade business processes and systems. Works to secure resources from business teams and IS. Responsible for leading and collaborating across vertical teams to ensure successful, on-time project delivery. Support M&A activities across multiple systems and processes. SOX & Audit Compliance Supports monthly, quarterly and annual activities to comply with