OMJCC Sales Director

Sales Director

General Purpose: This position is responsible for increasing and maintaining occupancy levels and revenue from memberships at this employer at Home, in accordance with marketing and business plans. The Sales Director manages the sales process and performs all necessary activities to close sales. Additionally, this role involves representing this employer and contributing to creative and promotional ideas that are vital parts of the strategic marketing and sales plan. This position works with other Sales team members within the organization, the Marketing team, and community operations teams to achieve targeted goals.

Essential Duties and Responsibilities:

Sales and Membership Growth

• Increase Program Occupancy: Increase and maintain membership levels through effective marketing and business strategies.
• Build Referrals: Educate and engage referral providers by presenting information and conducting group presentations on this employer Senior Living and this employer at Home services.
• Utilize Sales Systems: Use established sales processes and systems to track leads, compile data, and achieve membership goals.
• Manage the Sales Pipeline: Guide prospective members and their advisors through the decision-making process, aligning their needs with this employer at Home membership services.

Prospect and Customer Relations

• Promptly Respond to Inquiries: Ensure all phone calls, emails, and in-person inquiries are answered quickly and according to sales protocols.
• Conduct Follow-ups: Maintain relationships and move prospects through the sales process by utilizing various sales tactics, including calls, tours, and home visits.
• Personalize the Experience: Utilize a consultative and advisory sales approach to craft tailored experiences for each customer.
• Finalize Sales: Coordinate all activities to convert inquiries into memberships, including home visits, presentations, and ensuring all required forms are completed.

Cross-functional Collaboration

• Coordinate with Internal Teams: Process applications in collaboration with clinical and operations teams, and present prospects to the Admissions Committee.
• Communicate Progress: Keep the community operations team, corporate operations, and the Vice President of Sales & Marketing updated on all prospective members.
• Partner on Events: Work with the Clinical Case Manager to plan and host events for current members to improve retention. Collaborate with the Director of Marketing to research and coordinate community events.

Reporting and Professional Development

• Track Sales Activities: Enter all sales activities into the lead management system promptly.
• Team Collaboration: Work effectively with the Sales Counselor team to manage lead distribution and provide exceptional customer service.
• Attend Meetings: Participate in daily community meetings and weekly sales meetings to discuss progress, plan, and address critical issues.
• Market Knowledge: Stay up-to-date on the local senior living market and competing alternatives.
• Maintain Professional Standards: Represent this employer with a professional attitude and appearance. Be willing