Plumbing Sales Lead Coordinator

Plumbing Coordinator

Northern One Hour Heating, Northern Ben Franklin & Northern Mister Sparky Electric is a locally owned and operated residential heating, cooling, plumbing & Electrical business servicing the Twin Cities Metro area since 1990. Due to continued growth and expansion, we are seeking an experienced Plumbing Coordinator to help schedule and set up plumbing sales, service, and installation calls. If you like helping customers and have experience in customer service or have worked as a coordinator, Northern One Hour Heating & Air Conditioning, Ben Franklin Plumbing & Drains & Mister Sparky have a great opportunity for you!

We are looking for individuals who meet our Northern Core Values!

• Our Northern Family: We work as a team, care for one another and have fun!
• Help Others: We are passionate about helping others.
• Do the Right Thing: We are not perfect, but we always do what's right.
• Eager to Learn & Grow: Always reaching and growing to learn our craft

Responsibilities:

• Working with the Plumbing sales team to coordinate the Install of equipment and schedule Sewer Liner Installs.
• Pull permits and help make follow-up calls on estimates and installations.
• Ability to follow scripting while prioritizing call lead types for maximum efficiency and success.
• Must be Detail Oriented and have the ability to Multitask.
• Set up jobs and place them on the dispatch board/ability to future forecast to fill the schedule.
• Open and close jobs.
• Register equipment and warranty information.
• Pull permits with the city on every job.
• Handling Financing.
• Must be able to follow a process from start to finish.

Requirements:

• 1-3 Years of Plumbing Sales & Installation Coordinator Experience Preferred.
• 1-3 Years of Customer Service Helpful.
• A strong understanding of the Twin Cities Marketplace Helpful.
• Excellent Communication and Customer Service Skills.
• Ability to multitask under pressure.
• Good written and verbal skills.
• Good computer skills are needed.
• Positive Attitude a Must!

Qualities for Success:

• People-oriented and results-driven.
• A passion for delivering excellent customer service.
• Possess excellent oral, written, and telephone communication skills.
• Competent office software skills.
• Dedicated to continuous learning.
• Hardworking, persistent, and dependable.
• Exhibit a positive and professional attitude.
• Self-motivated and self-directed.
• Demonstrate patience, persuasiveness, and persistence.
• Self-assured and confident in asking for the sale.
• Effective in managing a large volume of incoming phone calls, chats, and emails.
• Possess excellent time management and organizational skills.
• Excel in a fast-paced, high-energy environment.
• Value collaboration and teamwork.
• Demonstrate good judgment and creativity.
• Detail oriented and ability to multi-task.
• Act with integrity and honesty.

Benefits:

• Hourly Pay
• Medical Insurance, Dental & Vision
• Life Insurance Coverage
• Short Term Disability
• Long Term Disability
• 401K Match
• Holiday Pay
• Vacation Pay
• Plus, many other spiffs, contests and fun work environment