Sales Support Analyst (sls500)

Sales Support Analyst (Grade IE)

The Sales Support Analyst provides critical business and operational support to Sales, Partners, and cross-functional teams to ensure accurate, compliant, and timely deal execution. This role plays a key part in supporting revenue generation, process efficiency, and partner engagement, particularly during peak business periods.

Responsibilities

• Provide business support to internal teams to ensure the efficient and accurate completion of sales requests, including (but not limited to) complex quote builds such as Enterprise License Agreements, Compliance, Upgrades, and Swaps.
• Review and validate order documentation to ensure accuracy, completeness, and compliance.
• Coordinate with cross-functional teams (e.g. Legal, Finance, Operations) to secure required approvals and deliverables.
• Partner closely with the Legal team to ensure contractual documents are current, appropriate, and correctly applied.
• Communicate clear guidance and instructions to internal stakeholders, educating teams on sales support processes and procedures.
• Provide support to partners, including engagement and guidance throughout the Deal Registration process.
• Actively support End-of-Quarter and other high-volume activity periods to meet business deadlines.
• Identify process gaps and opportunities for improvement, contributing to continuous improvement initiatives in collaboration with team members.

Qualifications

• 2+ years of experience in a Sales Support environment; or an equivalent combination of education and work experience
• 2 years of experience in a software sales environment
• Proficiency with Loopio or other proposal software tools; as well as with common business applications such as Word, Excel, PowerPoint, Outlook.
• Proficiency with CRM and order systems (Salesforce, CPQ) for License, Renewals and On Demand (SaaS) products
• Excellent problem-solving skills and customer orientation
• Pro-active work style with the desire to optimize internal processes
• Excellent written and verbal communication skills, using clear and professional business language. Comfortable working in a high pressure and fast changing, matrixed-environment
• Fluent in English
• Standard office hours required: 9:00am - 5:30pm (local time) with the expectation that extra hours may be required around our busiest time of the month/quarter/year as well attendance at cross geo meetings/projects