Senior Customer Success Manager – EMEA - Java Sales

Customer Success Manager (CSM) Oracle Java SE Subscription

Oracle Java is the top development platform in the industry. With the success of the platform, the Java Sales organization is currently seeking a Customer Success Manager (CSM) for the Oracle Java SE Subscription business. The CSM will be responsible for a set of large Enterprise and Public Sector accounts in one of the EMEA sub-regions.

This role is strategically important to the continued success of the Java platform. In this role you will be responsible for delivering on revenue quotas as well as building a strong renewal base through high customer satisfaction. To this end, your focus will be on existing customers' long term success as well as overall customer retention. In this role you will showcase your excellent account management skills by not only work closely with the customer but also the internal Oracle Java product development team where you will act as a conduit between the two. This is achieved by listening to customers concerns as well as their ideas for new product features, functionalities and tools.

Responsibilities

Essential Duties and Responsibilities

· Maximize renewal revenue and achieve quarterly renewal targets

· Identify, develop and sell expansion of the Java Subscription

· Pipeline management and accurately forecast quarterly revenue

· Drive onboarding so the customer gets the most value out of the Oracle Java SE Subscription

· Identify "at-risk" renewals early in the cycle and construct an action plan to retain the client

· Be a liaison and customer voice by selling collective customer ideas, features, functionalities, tools, issues, pain points to the Java Product Development team

Essential Knowledge, Skills, Abilities, and Background

· Sales experience of a software product, subscription, support renewals or SaaS

· Track record of high performance in a quota-carrying role

· Ability to excel in a high-energy, quarterly-results driven sales culture

· 10+ Years sales experience or account management for large enterprise clients or public sector

· Proven expertise working with the executive level in client environments, as well as with procurement, business owners, legal and other client stakeholders

· Ability to effectively negotiate in both challenging and collaborative sales engagements

· Experience developing and delivering compelling presentations and/or sales approaches for both end customers as well as internal stake holders.

· Bachelor or Master degree in Business or technology related discipline

· Some travel (25%+) may be required

Required languages: English

Required Skills

Account Planning

Accounts Management

Enterprise Technology

Sales Strategy

Value Propositions

About Us

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