Support Renewal Sales Partner Manager

Support Renewal Sales Partner Manager

The Support Renewal Sales Partner Manager is responsible for driving Oracle support renewal execution through partner-led motions in Korea across all customer segments. This role owns renewal pipeline management via partners, ensures accurate quoting and contract execution, leads partner governance/cadence, and coordinates internally with Sales, Finance, Legal, and Operations to maximize renewal rate, forecast accuracy, and customer retention.

Key Responsibilities:

1) Partner-led Renewal Execution (End-to-End)

• Manage the end-to-end renewal process for assigned accounts routed through support renewal partners, covering SMB through Enterprise customers.
• Drive timely renewal closures by coordinating partner activities: customer outreach, quote validation, negotiation alignment, PO collection, and booking milestones.
• Ensure renewal contracts are executed accurately and on time by partnering with internal stakeholders (Account Managers, Deal Management, Legal, Finance) Support Renewal.

2) Pipeline, Forecasting, and Operational Rigor

• Own partner renewal pipeline health: coverage, stage hygiene, close plans, risk identification, and escalation paths.
• Maintain renewal forecast accuracy and provide weekly/monthly reporting to Korea leadership

3) Partner Governance, Enablement, and Performance Management

• Run structured cadence with support renewal partners (pipeline reviews, renewal war rooms, QBRs) and track actions to closure
• Enable partners on renewal processes, tools, and compliance requirements; create playbooks for common renewal scenarios (late renewals, reinstatements, coverage corrections, multi-year options).
• Monitor partner performance (renewal rate, on-time close, churn reasons) and implement improvement plans in collaboration with channel and sales leadership.

4) Customer Retention, Escalation Management, and Value Motions

• Address customer/partner inquiries and remove renewal blockers to protect customer satisfaction and retention.
• Manage escalations (commercial, entitlement, billing, and contract issues) with urgency while maintaining policy compliance and appropriate approvals.

5) Cross-functional Collaboration & Compliance

• Act as a liaison between partners and internal teams to streamline contract processing and ensure adherence to Oracle policies.
• Handle confidential information with integrity and discretion.

Required Qualifications

• 3+ years of experience in renewals, sales operations, partner/channel management, or customer-facing commercial roles (technology/software preferred).
• Strong working knowledge of support renewal motions, contracts, and sales cycle execution.
• Strong communication skills in Korean; business-level English preferred (given regional/global stakeholder alignment).

Core Competencies

• Customer-focused mindset; strong relationship management
• Analytical thinking and problem solving
• Multitasking, prioritization, and time management
• High attention to detail; operational discipline and data accuracy
• Collaboration across sales/finance/legal/operations; stakeholder management
• Confidentiality and discretion.

Success Metrics

• Renewal rate / gross retention and churn reduction through support renewal partners
• On-time renewal closure rate and reduction in late renewals
• Forecast accuracy and pipeline hygiene (stage accuracy, coverage, risk tagging)
• Partner performance improvements (conversion, velocity, compliance)
• Escalation turnaround time and customer/partner satisfaction