Sr. Inside Sales Associate - Portland, OR

Sr. Inside Sales Associate

Secure a sales career within the fence/building products industry! Master Halco, North America's leading manufacturer/distributor of fencing and perimeter security products needs a Sr. Inside Sales Associate. The Sr. Inside Sales Associate performs sales functions at the branch selling products to current customers, identifying, and developing new prospects, and customer service functions. The Sr. Inside Sales Associate works as part of a branch team to service customers with their daily needs and grow sales. Desired sales experience or applicable product knowledge: building materials: metals, woods, plastics, hardware; Do-It-Yourself retail; construction; mechanical/electrical.

This position has played an important role in advancing Master Halco toward attaining $1Billion valuation in 2022. The sales team's success in generating sales and providing excellence in customer service builds Master Halco's future and maintains our 60+ year heritage in the building products industry. If you enjoy a fast-paced work environment and the opportunity to show us your best customer service skills, this is the right place for you!

Working With Us Has Its Rewards:

Competitive pay rate of $31.50 per hour; Quarterly Bonus Program and spiffs; Monday through Friday - day schedule; A competitive health care plan typically starts following the 31st day of employment; A generous matching 401(k) plan; Tuition reimbursement up to $10K per academic year; A generous paid-time off package; Corporate discount opportunities and more.

Responsibilities

• Point of contact for escalation issues and troubleshooting issues for customers
• Responsible for selling or upselling products to customers, identifying and developing new prospects. Could also be assigned customer accounts.
• Responsible for identifying lost customers and developing a strategy to regain their business.
• Train new ISA's and current ISA's (as required).
• Interact with customers over the phone, in person and electronically.
• Provide excellent customer service by responding to customer needs quickly and accurately.
• As part of a sales team, work to grow sales and achieve branch/company sales and profitability growth goals.
• Enter sales orders using the ERP system and work with the Branch Operations group to arrange for delivery or customer pick up.
• Keep customers informed of any changes to orders such as product availability or delivery dates.
• Generate formal quotes using the ERP system to communicate material pricing and availability.
• Support Outside Sales Associates in responding to customer needs.
• Keep abreast of competitive situations and market intelligence and relay relevant information to the Branch Manager.
• Proactively place outbound phone calls to customers to generate additional orders and follow upon quotes.
• Learn and maintain proficient product knowledge to answer customers questions about product features, benefits, specification, and installation methods.
• Collect and process customer payments for COD and past due AR balances.
• Perform administrative duties related to customer orders and returns.
• Adhere to all company SOP's and policies.
• Special projects as assigned by Branch Manager.

Job Specific Competencies

• Customer Focus – building strong customer relationships and delivering customer-centric solutions
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
• Collaborates – building partnerships and working collaboratively with others to meet shared objectives
• Being Resilient – rebounding from setbacks and adversity when facing difficult situations
• Self-Development – actively seeking new ways to grow and be challenged using both formal and informal development channels

Qualifications

Required Education and Experience: Bachelor's degree preferred or high school graduate with experience equivalent. A minimum of 5-8+ years inside sales experience. Required Skills / Abilities: Strong Sales and customer service focus. Strong knowledge of all products offered at the branch. Ability to work cross-functionally with all levels of the branch. Ability to multitask and handle time sensitive information. Excellent interpersonal and communications skills (verbal and written). Excellent time management and organizational skills. Excellent negotiation and conflict resolution skills. Ability to act with integrity and professionalism. Strong Microsoft Office skills – Excel, Word, etc. Expert proficiency experience with order entry / ERP / CRM systems.

Work Environment: Office setting at Branch location. Physical Demands: This job requires the ability to sit, stand, lift and/or move. Position Type and Expected Hours of Work: This is a full-time position. Days of work are Monday through Friday 8 hours per day. Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.