Sr. Manager, Urban Arizona Service Sales

Sr Manager, Service Sales

Urban Elevator Services California is searching for a highly motivated Sr Manager, Service Sales in the Arizona market. The Service Sales Manager is managing all sales processes, providing direction for continuous improvement initiatives and meeting or exceeding the operating territory's (OT) business objectives. You will lead the service sales colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio.

Your Leadership Impact

• Partner with and support the OT in all areas of service, and MOD sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives
• In partnership with the General Manager and OA teams, build the OT's service sales and MOD plan while managing standardized sales processes and sales management tools to be applied
• Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
• Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants
• As the Service Sales Manager, you will lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes
• Develop a keen sense for key prospective customers within OT and manage all accounts regarding any at risk or cancellations
• Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs

Your Experience

Education

• Bachelor's degree highly desired, with 5 years of experience
• High school, or equivalent, plus 10 years of relevant experience
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

Work Experience

• Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
• 5+ years business to business sales experience
• 5+ years people leadership experience in the elevator industry, or related industry
• Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application
• Strong desire for candidates who have a proven track record of meeting financial goals and objectives

Basic Qualifications

• 5+ years elevator industry management experience strongly preferred
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
• Knowledge and strict enforcement of company EH&S policy and processes