Senior Sales Operations Manager - Remote Eligible

Senior Sales Operations Manager

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few.

Outreach is looking for a strategic, results-oriented Senior Sales Operations Manager to join the Revenue Operations team. This person will own the Sales Operations function for our global accounts. The global accounts team is responsible for managing Outreach's top global accounts and the Sr. Sales Operations Manager will be a key partner to the Global segment leader and partner with leaders across the Sales, CX, and Marketing org. You will be a "trusted advisor" and business partner, focused on business operational activities, strategic planning, and sales optimization. This is a high-impact and visibility role. In addition to supporting Global segment, the role will also support sales operations activities that drive cross functional alignment and EMEA sales org. You will be a strategic thinker who ruthlessly prioritizes, makes recommendations to achieve goals, and analyzes data to influence sales strategy. The ideal candidate thrives in a fast-paced environment, finds excitement in creative and scalable problem solving, and has a bias for action and outcomes.

The ideal candidate has strong strategic and analytical thinking combined with leadership skills to drive change. This candidate will demonstrate quick learning and an impressive history of driving results. This role will be expected to drive repeatability, predictability and scalability across the business while partnering with cross-functional teams to establish and execute GTM strategy, territory design and sales process. Most importantly, the candidate will drive, through strong relationships and excellent communication, alignment across x-functional stakeholders and keep projects on track. This is an individual contributor role and the role reports to Sales Operations Leader.

Your daily adventures will include:

• Territory Design Strategy: Own global account territory design and ownership strategy
• Define key performance metrics, create reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to the Global segment leader.
• Conduct in-depth business analysis of the global segment and identify growth opportunities. Develop key insights to drive critical business decisions
• Develop Sales Play strategy from concept to execution and track performance
• Drive forecast management excellence to ensure sustained, predictable growth across all business units, and own weekly forecast calls.
• Demonstrated ability to drive continuous improvement in scalable sales/business processes and deliver results.
• Strong stakeholder management skills – able to manage upwards effectively and demonstrate confidence in presenting ideas with executive audiences.

Our vision of you includes:

• 7-8+ years of sales operations experience supporting global or enterprise segment
• Excellent problem solving and analytical skills with the ability to translate complex ideas/data into consumable insights
• Pipeline Management and forecasting experience
• Strong communication and presentation skills
• Solid understanding of the tech industry and the SaaS world and demonstrable knowledge and understanding of sales disciplines
• Solid functional understanding of Salesforce CRM; strong experience with creating and maintaining reports and dashboards
• Knowledge of Outreach, Zoominfo, Linkedin Navigator is a plus
• Strong sense of urgency, to take initiative and commitment to see things through toward actionable outcomes and results
• Flexible team player, with a bias for action
• Ability to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers, and the business
• This is a hands-on position; the ideal candidate must be willing to "roll up their sleeves"
• Bachelor's degree in business, Finance or relevant field. MBA is a plus
• Advanced Excel knowledge

The annual base salary range for this role is $110,000-$140,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.

Why you'll love it here:

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI Community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.