Sales Operations Specialist - Mobile Installment

Sales Operations Specialist

PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, and Tanzania and expanding across the continent. Our mission is to make financial services more accessible and affordable through technology. We're proud to be one of Africa's fastest-growing fintechs and are looking for smart, driven, and passionate professionals to join our team.

Job Summary

The Sales Operations Specialist will support the Business Development (BD) function by ensuring that performance tracking systems, incentive programs, and training support are effectively implemented and managed. This role works cross-functionally with BI, Training, and Business Development teams to enhance sales effectiveness, improve team accountability, and promote alignment with organizational objectives.

Key Responsibilities

• Implement and manage the reward and penalty system for the Business Development team, ensuring fair and transparent execution.
• Collaborate with the Business Intelligence (BI) team to track and analyze BD team performance data.
• Monitor performance trends and escalate concerns to Business Development Managers (BDMs) and Zone Managers (ZMs) for timely intervention.
• Partner with the Training team to conduct onboarding and refresher sessions on BD policies and SOPs.
• Track the implementation of policies and procedures, and provide actionable feedback to improve training effectiveness.
• Support the coordination of strategic meetings for ZMs and BDMs; ensure timely documentation and circulation of meeting minutes.
• Provide administrative and reporting support to ensure alignment between frontline teams and internal processes.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Sales, Operations Management, or a related field.
• 2+ years of experience in sales operations, performance tracking, or a similar support function.