Sales Desk Specialist

Sales Desk Specialist

Palo Alto Networks® is the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!

The Sales Desk Specialist is involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with the company's policies. This role provides high-level support to both internal and external sales teams to facilitate strong relationships and generate revenue for the company. This is a fast-paced role, ideal for someone who is highly organized, loves details and wants to exceed expectations. This role will be based in our Bangalore office in India.

Your impact:

• Sits within the Sales Operations Organization to provide expert operational knowledge to Global Theater Sales Operations team members
• Review and rectify escalated customer satisfaction issues due to sales errors
• Interface closely with Sales, Legal, Finance, Operations, and Product Management teams to drive operational and process efficiencies
• Develop and document business requirements for new product launches, including quoting design, testing, and field training
• Create and maintain required documentation and proactively identify improvement opportunities through sales processes and policies
• Monitor and enforce CRM and CPQ data integrity in support of the overall sales process
• Provide sales communication and education on current processes and best practices
• Answer pre and post sales questions from partners and internal sales teams
• Research inquiries and assist internal and external customers
• Actively support continuous process improvements relevant to the sales activities/functions
• Support the end-of-quarter sales effort by assisting the order desk team and approvals through intern processing

Your experience:

• Bachelors Degree
• 7+ Years of relevant experience
• Excellent written and verbal communication skills
• Detail oriented, accurate and organized
• Previous hands-on experience with CRM (Salesforce.com) and ERP (SAP) is preferred
• Exposure to CPQ is preferred
• Understanding of the end to end sales ops process

Our commitment to diversity:

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.