Sales Operations Manager

Sales Operations Manager

The Sales Operations Manager is a critical individual contributor role who will have strong experience relating to doing business with Global customers, sales planning with analytical acumen, strategic thinking, and the ability to develop strong partnerships with sales operations managers and cross-functional teams. You will provide analytic support for the core sales operations team members, helping to identify trends, gaps, opportunities, and prepare for weekly, monthly, and quarterly meetings. You will own and maintain various operations cadence, forecasting, and business reviews, as well as monitoring and improving the overall pulse of the Global sales business through sales tools, processes, and metrics; empower decision-making, drive strategic initiatives, measure performance, and enable the sales leadership teams to focus on execution with accuracy.

Your impact includes:

• Assist Theater and Area Vice Presidents of business units, as well as the Sales Operations Leaders in all facets of running the business, including:
• Provide analytic data to support our annual sales planning including quota planning, go-to-market modeling, capacity modeling and optimization
• Manage regional bookings forecast information leveraging existing internal processes, methodologies and automation/forecasting tools
• Drive adoption of forecasting tools and dashboards to promote consistent visibility and delivery of business plan
• Convert raw data into well-presented and useful business information that drives business decisions
• Manage around and through potential process and technical limitations to deliver the best outcomes possible
• Drive standards of performance and specific activities that align with the predefined success criteria for the sales organization; track and report on these activities to ensure outcomes are on track/met
• Act as primary driver of SFDC data cleanliness across the organization
• Single point of contact for our weekly forecasting templates - including upkeep of templates, creating new versions each quarter, automating and refreshing data, transferring data to Global sheets, and any other analysis needed for weekly forecasting
• Manage compliance of the non-standard transactions process
• Track quarterly metrics on general business performance, average discounts, non-standard exceptions, etc.; recommend action items for improvement
• This is a global role, requiring flexibility to work in shifts to support our worldwide teams and business needs

Your experience includes:

• 10+years of previous experience in a business-focused analytics role preferred
• Strong understanding of sales processes, business acumen, and methodologies
• Strong organizational skills with the ability to manage multiple projects
• A demonstrated passion for information and business intelligence
• Excellent analytical skills with strong attention to detail, experience using reporting and analytics applications preferred; Salesforce preferred and/or Anaplan a plus
• Proven track record of effectively interfacing with cross-functional departments and sales management team
• Excellent written and verbal communication skills, strong presentation skills
• Advanced skills in Excel & PowerPoint; Tableau experience also a plus. Salesforce.com experience a strong plus
• Experience with Google's G Suite (Drive, Docs, Sheets, and Slides) is a plus
• Ability to work cross-functionally across all areas of the business
• Self-starter, able to establish own priorities, initiatives and drive to closure
• Works well under pressure of heavy workload and time constraints
• Basic understanding of Sales, Inside-Sales, Channels and supporting business functions
• Bachelor's Degree in statistics, analytics, or finance preferred