BPO - Launch Coordinator (Sales and Client Relations Experience)

✨ About The Role

- The Launch Coordinator will work directly with new Partners and provide relationship oversight during the onboarding process. - The role involves collaborating with various business groups within PartnerHero, such as Solutions/Sales, Operations, and Talent Acquisition. - A customized launch plan for each new Partner will be built in collaboration with the Launch Manager and Solutions team. - The Launch Coordinator will assist the Solutions team in designing proposals and participating in calls with new Partners as required. - Maintaining launch process/planning documentation and dashboards that outline each Partner’s launch journey is a key responsibility. - The role includes actively facilitating assigned launch meetings and participating as a key member of the launch team in post-launch meetings. - Preparing agendas and documentation for team meetings is necessary to ensure accurate communication between PartnerHero and the Partner. - The Launch Coordinator will assist with various operational tasks to support launch operations, such as scheduling and organizing meetings.

⚡ Requirements

- The ideal candidate will have at least 2 years of experience in a customer experience or customer success role. - Strong client-management instincts are essential, including the ability to understand unspoken needs and desires. - Excellent verbal and written communication skills are necessary to convey confidence and professionalism in all types of communications. - The candidate should be highly organized and attentive to detail, demonstrating empathy towards Partners and colleagues. - A highly motivated and autonomous individual will thrive in this role, effectively engaging and managing relationships with diverse stakeholders. - Creative thinking and problem-solving abilities are important for success in this position. - Excellent project management skills or other management experience will be beneficial. - Experience with BPO and/or knowledge of the BPO industry is a plus.