CSR / Sales Support Specialist

Csr / Sales Support Specialist

It takes a special company to stand out in today's highly competitive audio visual (AV) market. Welcome to Visual Sound, the company that exceeds your AV expectations. With Visual Sound, you will enjoy the benefits that come from partnering with highly-trained, industry-certified professionals who offer much more than just technical "know how." Emphasizing prompt, professional service, customized solutions and the highest quality work, we ensure that your system is perfect for your space, your needs and your budget. With decades of experience in designing, building and servicing cutting-edge AV solutions, Visual Sound stands out from the crowd. Our ability to grow and adapt to the latest technology and customer needs has made us a leader in the industry. A widely-recognized supplier of AV solutions, our flexibility allows us to provide a variety of services to a wide range of industries. From classrooms to courtrooms, boardrooms to lecture halls, and houses of worship to corporate complexes.

We are seeking a highly skilled Customer Service / Inside Sales Support Representative to join our team. This individual will provide exceptional customer service and support to our clients while promoting Visual Sound's products and services. The ideal candidate should have prior experience in inside sales, customer support, conflict resolution, purchasing, data entry, and AV/technology. Strong communication and interpersonal skills are essential. The ability to learn quickly, think on your feet, interact professionally with customers, and multitask in a fast-paced environment is required for this role. Please note that this position is fully onsite.

Responsibilities:

• Sales Support
• Set up new customers, sites, and contacts
• Quote entry & pricing check on all items within a quote for best pricing
• Registration of products & processing credit card orders
• Answer customer calls when the Sales Team is out of the office
• Send quotes to customers as needed
• Monitor box sales backlog & keep customers updated
• Box sales as projects-- monitor and close out when complete
• Process demo order requests & check quotes prior to sending to accounting for credit approval
• Process change orders for box sales & update of tax-exempt forms
• Report credit card orders to accounting at the end of the week
• Inside Sales / Bid Desk
• Inside Sales (those customers not assigned to an Account Manager)
• Accounts that are low margin
• Bid Desk
• Qualify opportunities & send to the appropriate Sales Representative
• Follow-up with Sales Rep to ensure they are responding to emails
• If Sales Rep does not want to respond, respond on behalf of the company
• Load the bid items into quote form & provide support for Sales Rep if submitting a response
• New Construction opportunities: find information & help qualify
• Assist with selling clearance and aged inventory (eBay, etc.)
• Tech Ops
• Process ITF (against install materials)
• Assist with CCO and ICO processing
• Check changes prior to processing or sending to be released
• Pricing check on all items within a quote for best pricing
• Purchasing
• Set up inventory masters
• Set up and update new vendors and vendor contacts
• Follow-up on PO status/delivery date and update information
• Assist with keeping vendor pricing sheets/notes current
• Other
• Process internal orders: Rental and Staging, University of Penn., Remote offices
• Process orders for Innovation Center, Showrooms, & Conference Rooms
• Assist all departments with obtaining RMAs & process RUSH orders & conduct follow-up
• Assist with damaged shipments and replacements
• Facility Event Support
• Set up and clean up for luncheons, order food as requested
• Ensure areas are clean and ready for customers
• Work with new Visual Sound employees on processes and procedures
• Assist with annual inventory
• Switchboard/Front Desk Coverage (1 hour/wk)
• Handle incoming calls, sort mail, greet visitors, forward faxes, manage customer equipment repair requests
• Warehouse: Assist with product deliveries, processing paperwork, managing shipments, pulling orders

Position Requirements:

• MUST be willing to be on the computer for the vast majority of the workday
• MUST be able to juggle multiple sales orders at once & have excellent attention-to-detail
• MUST be able to respond to 100+ emails/day
• MUST possess strong data entry skills
• MUST be proficient with MS Office (Outlook, Word, Excel)
• Ability to balance multiple tasks with changing priorities
• Ability to work and think independently and ensuring to meet deadlines
• Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion
• Possess clear and professional communication skills (written and oral) both internally and externally
• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
• Demonstrated customer service focus and client communication skills
• Minimum of a High school Diploma or equivalent

Tags: AV, audiovisual, technology, customer service, customer support, inside sales, commercial integration, IT, CSR, office administration, CRM, change orders, scheduling, analyze, purchasing, shipping, receiving, bid desk, help desk, sales

Location: Visual Sound - Broomall

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.