Financial Solutions Sales And Service Manager

First Commonwealth Sales & Service Manager

As a First Commonwealth Sales & Service Manager reporting to a Branch Manager Business Banking you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence. In partnership with your Branch Manager Business Banking, you will lead a Financial Solutions Center with effective communication, ongoing coaching and relentless execution on our mission and vision and drive development for your team members. With a high level of accountability for all aspects of your Center's success, you drive for high-performance results within a competitive and demanding financial solutions sales environment. You will lead your team to execute a well-defined plan for delivering the entire bank to your community. You will personally drive consumer sales through consistent and on-going development activities focused on expanding existing customer relationships and engaging new prospects to win both their personal and business related banking relationships.

What Great Looks Like in this Role As an SSM, your days will be divided into 5 essential job functions:

1. Deepen Consumer Relationships - 30% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities:
• Stay connected with customers through onboarding and outbound calling
• Achieve assigned outbound calling expectations
• Generate consistent and meaningful appointments weekly including prospects
• Identify partner referrals by asking purposeful questions
• Uncover consumer lending opportunities, with an emphasis on real estate secured
2. Grow Consumer Relationships - 30% of your time will be spent establishing and growing consumer relationships through the following activities:
• Manage your assigned Top 500
• Ask for referrals from your existing customers, thanking them and following up with them; advocate for the Refer-A-Friend program
• Utilize marketing campaigns to inform customers about our products
• Use effective research, tools and techniques for prospecting
• Champion Line Leadership and lead by example using our BUILD conversation frame