Inside Sales Representative (mitsubishi Chemical Advanced Materials)

Inside Sales Account Representative

Company: Mitsubishi Chemical Advanced Materials Inc. Location: Reading, PA (On-site, with approximately 5% travel) Salary: $54,000-$68,000

Job Summary: We are seeking an Inside Sales Account Representative to drive operational excellence in managing key accounts. This role is responsible for driving revenue, ensuring customer satisfaction, and supporting cross-functional collaboration with key account and sales teams.

Key Responsibilities

• Performance Management: Monitor target key performance indicators (KPIs) to measure effectiveness and performance.
• Operational Management: Serve as the commercial point of contact for assigned accounts, manage quotes, and ensure accurate pricing documentation.
• Customer Experience: Build strong relationships with branch and purchasing teams to deliver best-in-class service.
• Team Development & Safety: Promote continuous improvement, uphold safety standards, and complete required safety training.
• Customer Relationship Management: Handle escalations, manage sales revenue, and oversee annual order entry across multiple U.S. locations.
• Reporting & Analytics: Collect and analyze service data to improve performance.
• Technology & Tools: Utilize ERP system, and Microsoft Office for order management and reporting.

Requirements

• Bachelor's or associate degree in business, management, or a related field with 2 years' experience in customer service and/or sales; or a high school diploma with 5 years' experience in customer service and/or sales.
• Experience in the chemical or manufacturing industry, a plus.
• Strong understanding of customer service principles, practices, and technologies.
• Excellent communication skills and ability to troubleshoot customer and order issues effectively.
• Competency with CRM and digital sales platforms.
• Quick learner able to adapt to new products, industries, and customer needs.
• Strong organizational and time-management skills for managing multiple priorities.
• Effective presentation and interpersonal skills with diverse audiences, including technical and purchasing staff.
• Critical thinker and problem solver with a customer-focused approach.

Pay Transparency: The salary range for this position is $54,000-$68,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

Competitive Benefits including health, dental, vision, and participation in the company 401K with 5% employee match. Benefits begin on DAY 1! Employee Assistance Programs Curated Self-Paced Learning & Development Programs for all Employees Tuition Reimbursement $1,000 sign on bonus Paid vacation time and holidays

Mitsubishi Chemical Group (MCGC) and any of our subsidiaries do not accept unsolicited resumes from individual recruiters or third-party agencies. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. No placement fees will be paid to any firm unless specifically invited on the search by the MCGC Talent Acquisition team and such candidate was submitted to the MCGC Talent Acquisition Team via our Applicant Tracking System. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Mitsubishi Chemical Advanced Materials Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email MCA-MBX_accomodations@m-chem.com.

As a Federal Contractor, Mitsubishi Chemical Advanced Materials Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.