Sales Support Specialist

Billing Sales Support Specialist

We're seeking a detail-oriented and customer-focused Billing Sales Support Specialist to join our dynamic team. In this role, you'll provide critical account support aligned with service level expectations (SLEs), responding promptly and accurately to customer inquiries. You'll collaborate across departments to resolve customer challenges and ensure a seamless experience tailored to individual business needs.

Key Responsibilities

• Customer Issue Resolution: Address and resolve customer issues, documenting actions in Salesforce and contributing to SOP development.
• Lifecycle Support: Support customers from onboarding through ongoing service, including coordinating price changes and contract updates.
• Billing System Expertise: Maintain deep knowledge of internal billing systems to ensure accurate setup of billing groups and pricing.
• Reporting & Audits: Conduct pricing audits and generate reports using PowerBI, Tableau, and Salesforce. Build and monitor reports, resolving discrepancies.
• Cross-Functional Collaboration: Work with internal teams and vendors (Compliance, Tech Support, Finance, Billing IT) to resolve operational issues.
• Data Analysis & Troubleshooting: Investigate data quality and pricing discrepancies using Salesforce, SCM, and billing systems.
• Contract & Pricing Coordination: Partner with Sales to ensure accurate pricing setups and perform daily/ad hoc code reviews.
• Account Structure & Quality Checks: Review account billing structures and validate product enablement and pricing across systems.
• Operational Support: Assist sales, product management, and operations with account maintenance, reporting, and customer inquiries.
• Technical & Product Knowledge: Maintain a strong understanding of company solutions and escalate complex technical issues as needed.
• Project Work: Contribute to cross-functional projects focused on data research, operational efficiency, and contract maintenance.
• Documentation & Reporting: Prepare and maintain customer reports, spreadsheets, presentations, and other documentation.

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years in customer service, client support, or account management
• Proficiency in Microsoft Office (especially Excel), PowerBI, Tableau, Salesforce
• Strong analytical and problem-solving skills
• Excellent communication and organizational abilities
• Strategic mindset with attention to detail and time management

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Woodlyn, PA.

Application Deadline

This position is anticipated to close on Sep 9, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.