Sr. Sales Support Specialist

Sales Support Administrative Role

General Purpose: Provide administrative and operational support directly to a sales team to assist in achieving sales targets. Collaborate with the sales team to ensure the timely and accurate processing of sales-related tasks. Coordinate activities between the sales representatives, customers, and various internal departments. Support the successful implementation of new accounts and ongoing account service to customers. Handle a wide variety of sales support activities as a result of full understanding of sales process and operational knowledge. Function as a go-to resource and provide assistance to team members.

Job Duties and Responsibilities:

• Prepare and document all quote, proposal, submission, or contract information as directed in designated system, ensuring information is properly updated to reflect all account activity
• Perform required follow ups to ensure timely completion of quotes and delivery of proposals
• Remarket renewals, contact customers, create renewal proposals, and handle other renewal activities in coordination with sales
• Complete all necessary paperwork, ensuring proper signatures, and provide completed paperwork to appropriate group within established timeframes
• Maintain organized records of leads, sales activities, customer interactions (inbound or outbound), and communications in designated system, ensuring information is accurate, comprehensive, and up to date
• Liaise with other departments or escalate to supervisor to address customer concerns and ensure effective problem resolution
• Create sales reports (customer inquiries, sales trends, customer complaints, delivery or service problems, reasons for product returns, etc.), forecasts, and performance analyses for the sales team
• Assist in lead generation and qualification activities, such as data research and prospecting. Call out on prospect lists to assess interest in products and/or services and forward all leads to the sales team
• Participate in sales meetings, providing updates on sales status, customer feedback, and other relevant information
• Collaborate with the marketing team to develop marketing content to support sales staff
• Support order processing and management if appropriate. Process sales orders accurately; coordinate fulfillment, shipping, and delivery to meet customer expectations; monitor the order status and provide regular updates to customers and the sales team; and handle order changes, cancellations, and returns, ensuring compliance with company policies
• Maintain updated knowledge of the company's products and services to address customer inquiries effectively
• Identify and suggest process improvements to streamline sales support operations

Requirements:

Education and Experience:

• High school diploma or equivalent
• 2 to 4 years of sales support, customer service, or related experience
• Certification and/or License – may be required during course of employment

Knowledge, Skills, and Abilities:

• Knowledge and skill with Microsoft Office Suite and company specific systems
• Able to perform tasks and duties without constant supervision
• Able to communicate clearly and effectively, both verbally and in writing for a diverse range of internal and external audiences
• Able to handle challenging or conflict situations with tact and professionalism
• Able to work with accuracy and attention to detail
• Able to provide quality deliverables on time
• Able to gather data, compile information, and prepare reports
• Able to follow directions and meet deadlines
• Able to work independently and in a team-oriented collaborative environment
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans