Senior Manager IT - SAP Sales & Distribution

Location(s): Pune

Key Responsibilities:

Own end-to-end delivery, stability, and operations of SAP ECC Sales & Distribution (SD) processes including order management, pricing, billing, and delivery.
Ensure secure, reliable, and high-performing SAP SD operations, maintaining adherence to SLAs, compliance, and internal controls.
Drive root cause analysis, resolution of recurring incidents, and continuous service improvement for SD modules and integrations.
Lead lifecycle management for SD solutions—upgrades, patches, archiving strategies, and audit readiness.

Business Relationship Management:

Act as strategic IT partner to Global Sales, Customer Service, Logistics, and Commercial Operations to understand business needs and drive IT enablement.
Collaborate closely with Salesforce, ServiceMax, and MDM teams to ensure integrated quote-to-cash and order-to-cash processes.
Facilitate workshops and business reviews to gather new requirements, support capability mapping, and prioritize change initiatives.
Enable dynamic sales execution through system-supported pricing, discounting, shipping, and invoice processing functionalities.

Innovation, Automation & Transformation:

Identify opportunities for automation in areas like order processing, delivery scheduling, returns, pricing adjustments, and credit management.
Standardize and harmonize global SD processes across business units and geographies using SAP ECC capabilities and adjacent systems.
Enable integration with Salesforce, ServiceMax, and logistics platforms through middleware (Boomi) to ensure seamless data flow.
Champion reporting and analytics capabilities to improve order visibility, fulfillment cycle times, and sales performance tracking.

Vendor & Partner Management:

Manage vendor relationships for SAP SD-related support, enhancements, and delivery across AMS and project partners.
Govern external teams through structured SLAs, project governance, regular reviews, and issue escalation protocols.
Ensure vendors comply with IT standards, security, and global sales operational practices.
Keep pace with industry trends, SAP roadmap (including S/4HANA SD developments), and best practices to future-proof the SD landscape.

Required Qualifications & Experience:

Bachelor's or Master's degree in Computer Science, Business, Information Systems, or related field.
10+ years of experience in IT application leadership roles, with strong expertise in SAP ECC SD module and sales business processes.
Proven experience managing global order-to-cash processes and integrating SAP SD with systems like Salesforce, ServiceMax, and MDM.
Deep understanding of sales functions including customer order management, pricing, logistics execution, shipping, returns, credit/debit note processing.
Experience with integration platforms (e.g., Boomi) for real-time and batch integrations across systems.
Strong knowledge of data governance, compliance, and master data alignment in sales and distribution.
Certifications in ITIL, PMP, or related frameworks preferred.
Demonstrated success in leading distributed teams, vendor engagements, and business transformation programs.