Business Sales Support

Business Sales Support

PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA. At PHINIA, we provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality — developed and manufactured responsibly — that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards.

PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously.

We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.

The Business Sales Support is responsible for providing essential support to the business development team by ensuring efficient management of customer accounts, commercial agreements, and all-round administrative processes. This role is responsible for preparing and proofing customer commercial agreements, verifying agreements terms and conditions, and maintaining accurate sales data and reports. This role has a pivotal duty in supporting customer relationship building and ensuring an optimal coordination between the business development function, finance, and other departments.

Key Responsibilities

• To act and take ownership of customer queries and complaints, escalating these appropriately, whilst providing after-sales support.
• Troubleshoot and problem solve efficiently and professionally any customer queries or complaints.
• Supporting the business development team with any administration, event or coordination they might require.
• Prepare and proof customer commercial agreements, ensuring accuracy and compliance.
• Check and validate commercial agreements terms and conditions
• Compile and report sales figures, prepare quarterly presentation for management review
• Manage invoices, payment and related documentation in a timely and accurate manner
• Build and maintain strong, professional relationships with customers to support retention and growth
• Liaise with the finance department to provide sales forecast information, update credit limits and manage credit approvals
• Monitor and manage past due accounts working with customers to agree payment arrangements
• Oversee credit limit revisions, rebate payments processes and the issuing of credit notes
• Ensure overall compliance of sales admin activities.
• Continuously assess practices and suggest improvements to the service, enhancing customer satisfaction

What We're Looking For

• 1-2 years of working in a similar role or experience
• Experience in managing customer accounts, agreements and invoicing processes
• Knowledge of credit limit and payment process
• Experience working cross functionally with other departments
• English language, written and spoken essential
• Natural ability to be able to communicate with customers
• Ability to multitask, prioritize and manage time effectively
• Ability to work efficiently as part of a team
• High level and attention to detail
• Conscientious and friendly
• Proactive
• Responsible and accountable
• Ability to analyze data and produce reports and recommendations
• Strong ability to build trust with key stakeholders and to quickly understand customer requirements
• Strong ability to be able to assess the customer needs and escalate issues appropriately

What We Offer

• We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation.
• We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.
• We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.

What We Believe

• Product Leadership - Innovation that brings value to our customers
• Humility - Seeking out diverse perspectives and working collaboratively
• Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional
• Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse
• Integrity - Taking responsibility for our decisions and doing what is right
• Accountability - Taking ownership of our actions and driving results

Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees! We also believe employee health and safety is everyone's responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are reported to the direct manager, Human Resources, or Safety Representative.

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.

PHINIA does not seek or accept unsolicited resumes or offers from third-party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow.