Sales Coordinator - Embassy Suites

Administrative Support For Sales And Catering Team

You will provide outstanding clerical and administrative support for the Sales and Catering department including computer input, filing, answering telephones, printing reports, maintaining files, and department records. You may provide administrative support to other key executives or departments as needed at The Embassy Suites.

Responsibilities

1. Generate contracts for Sales & Catering team and send to clients
2. Complete turnover process for all signed contracts for Sales & Catering
3. Verify & process all group commission payments
4. Manage client file history
5. General reception
6. Deposit due report
7. Assist with invoice management for Sales and Marketing
8. Enthusiastically maintain positive guest relations at all times.
9. Resolve guest complaints quickly, ensuring guest satisfaction.
10. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
11. Authentically greet all individuals arriving at executive offices and assist with their needs.
12. Meticulously maintain appointment calendar as necessary.
13. Retrieve and distribute departmental mail and distribute documents to appropriate personnel.
14. Maintain confidentiality and security of specified hotel information, correspondence, reports, and files.

Qualifications

• High school or equivalent education required. Bachelors degree preferred.
• One or two years' experience in executive support or administrative support related positions.
• Prior hotel experience preferred.
• Passion: Strong customer service focus to ensure the best guest experience.
• Skills: Proficient in Microsoft Office products such as Word, Excel, and Publisher.
• Strengths: Enjoy multi-tasking while having an impeccable eye for detail to ensure accuracy and efficiency.
• Experience: Two years of successfully performing administrative duties.
• Communication: Excellent verbal and written communication.
• A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring attention to detail.
• Must be 18 years or older.