Digital Renewal Sales Rep, France

Senior Associate Digital Renewal Representative

The Senior Associate Digital Renewal Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth. This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners. The ideal candidate demonstrates strong time management, customer focus, and the ability to execute renewals with increasing independence using CRM tools and established playbooks.

This role is Monday to Friday with an expectation of being in-office four days per week.

Key Responsibilities

Execute end-to-end renewal motions, streamlining workflows and minimizing manual intervention

Close customer renewals to protect and retain the existing customer base, ensuring accuracy and on time execution

Drive and close seat expansion opportunities at the time of renewal using standard sales plays

Monitor account auto-renewal status and intervene when auto-renewals are disabled to prevent churn

Work directly with customer procurement teams to complete renewal transactions

Maintain accurate sales forecasts and pipeline visibility using CRM and renewal tracking tools

Collaborate with Account Executives on larger cross-sell and expansion opportunities

Engage and when needed partner with Customer Success Managers to support retention and adoption efforts during post-sale engagements

Provide light-touch support to authorized partners

Share insights on churn risks, renewal blockers, and missed upsell opportunities across internal teams

Gather and deliver customer feedback related to products, packaging, and renewal experience

Minimum Requirements

5+ years of experience in inside sales, renewals, account management, or customer-facing sales roles

Fluency in English and French

Experience closing deals or renewals, including customer communication and follow-up

Proven ability to manage multiple renewal cycles and priorities concurrently

Strong organizational and time-management skills

Experience using CRM or renewal tracking systems

Effective written and verbal communication skills

Customer-focused mindset with the ability to identify and address customer needs

Bachelor's degree or equivalent professional experience

Preferred Qualifications

Experience in a software, SaaS, or technology sales environment

Prior exposure to subscription-based or renewal-driven sales models

Experience supporting seat expansions or upsell opportunities during renewals

Familiarity working with procurement teams and contract-driven renewals

Experience collaborating with Account Executives, Customer Success, and partner organizations

Ability to identify churn risks and recommend proactive retention actions

Comfort operating in a fast-paced, metric-driven sales environment