Inside Sales & Customer Service Representative

Inside Sales & Customer Service Representative

We are seeking an Inside Sales & Customer Service Representative to serve as the primary point of contact for our clients. This role is a blend of technical sales support and high-touch customer service, ensuring that every project, from prototype to production run, is handled with the meticulous care our brand is known for.

Key Responsibilities:

• Customer Relationship Management: Act as the face of the company, managing inquiries and maintaining strong relationships with our diverse client base.
• Project Coordination: Collaborate with our design and production teams to ensure shop drawings and routers accurately capture unique client requirements.
• Quoting & Estimation: Process requests for quotes (RFQs) by evaluating material needs (Stainless Steel, Aluminum, Carbon Steel, etc.) and labor requirements.
• Order Tracking: Monitor project progress through our management controls to ensure on-time delivery and provide proactive updates to customers.
• Sales Support: Identify opportunities to offer custom design services and flexibility to help solve client challenges.

Qualifications:

• 2+ years in customer service or inside sales, preferably within the metal fabrication, industrial, or manufacturing sectors.
• Ability to read or interpret basic shop drawings. Familiarity with CAD/AutoCAD software is a major plus.
• Exceptional verbal and written communication skills with a "customer-first" mentality.
• A meticulous approach to data entry and project specifications to ensure "right the first time" quality.
• Proficient in Microsoft Office Suite; experience with ERP or quoting software preferred.

Compensation / Pay Rate (Up to): $18.00 - $20.00